Phantom Screens Reviews

Service rating : Everything was great from calling and setting up the appt, through to the install. Very happy! The people at phantom were very friendly & helpful. They did not rush me on the phone with my questions. they were knowledgeable and explained the different door/door handles.
Product : Phantom makes a high quality screen that we are very satisfied with. We replaced our old one with a new one, with the latch close and lock. The installer was very efficient and friendly. They have a great warranty on the door and track which gives us peace of mind if anything should ever happen.

Service rating : tout c'est très bien dérouler de l'appel téléphonique a la rapidité du service
et l'installation parfaite. Je me ferai un plaisir de vous référer
Merci
Product : j'ai déjà dit tout ce que j'avais a dire.

Service rating : great product great service.....works like a charm!
Product : screen door is perfect and it lokks awesome!

Service rating : The Phantom representative came out quickly, measured, and the door was ready before promised. Installation was quick and very well done. I love the screen door...so much better than I ever expected.
Product : Love my new Phantom Screen Door!

Service rating : It looks great and works well.
Product : It looks great! Does not change the look of my front door!

Service rating : Installed after removing old screen door and went smoothly.
Wondering when I will get the warranty on it. Please send soon. Have called several times about it and did it online but no response. Why?
Product : Love the warranty and the ease of use. Love that it rolls back and not in way.
Trust the paper work for warranty is coming soon!

Service rating : We love our screen door but your service was poor. From the time we requested the door to the actual installation was almost 3 months. We also ordered a screen door with a lock but did not receive one. Unsure of where the lack of communication happened. We finally, settled on a screen door with no lock, as we were unwilling to wait any longer. The actual installer, named Colin, was efficient and personable.
Product : Our screen door looks amazing and works well.

Service rating : They were very polite, installed the screen doors and adapted them to our existing doors.
Product : We are very happy with our new screen doors !

Service rating : See the note I left on the review I just sent to you
Product : We love the screen door. The latch is very sturdy, it fits very well and slides easily. We have used the silicone spray left for us to keep the tracks gliding freely. We are very much enjoying the cross through breeze. we now get in our house.

Service rating : The installers re friendly and communicative. They actually think though a problem. The replacement screen went up without problem. It was the finishing og the track that was tricky but in the end the look was neat and clean. The screen travel up and down without any problem and keep the birds and insects at bay.
Product : The screens move quietly and steady. Easy to use the control . I can keep all the screens down or use just one

Service rating : The installer was pleasant & went over proper operation & do not do,s . Also suggested that if we were moving large objects in or out to phone him & he would remove & re install @ no charge . could not ask for more !!
Product : Phoned the dealer one day & made an appointment . The next day showed as promised ; installed the screen . This experience was seamless & pleasant . You find this rarely in the world we live in . I would refer this business & this product to anyone that asked .

Service rating : Scheduling was simple, installer arrived on time, completed the task promptly and cleaned up after himseld as he went along. Professional, thoughtful and courteous.
Product : We have used this product before, we are sold on the performance and realibiltiy, so for no complaints!

Service rating : Yes, I would recommend them. The gentleman was very friendly and aimed to please us.
Product : The screen is a little pricey, but it works great and looks good.

Service rating : Our large Pantomime patio screen stopped working and everyone at Somers Screens went above and beyond. Debbie in the office was so pleasant and helpful getting service people out at a very busy time. The service people got the screen working again, returning at a later date to completely replace and install a new screen. They all were friendly and professional. I could not have been happier. I highly recommend Somers Screens.
Product : The large screen has given us back our outdoor space as well as our view. Best purchase we have made in years.

Service rating : From my initial call to installation was amazing. Service was professional. The screen door is of great quality.
Product : Screen door looks and functions great

Service rating : Let me start by saying that the Phantom Screen itself is great. I have no issues with their product.

My disappointment comes in because of what I think is / was a misleading description of their "Lifetime Warranty". When I bought the Screen, that was the deciding factor. I went with a much more expensive screen because it was "Fully warrantied for as long us I owned it"....

Fast forward to July 2nd. A family member pushed the button on the remote to raise the screen. About 1/3 of the way up, the left side of the lower arm locked in place and would not / could not move. The upper mechanism (that pulls the lower arm up and rolls the screen) must not have any way of sensing the increase in tension because something is jammed and no longer moving. The upper mechanism simply continued to pull on a no longer moving lower arm until something had to give....and what gave was the fabric of the screen. The screen fabric ripped at the lower left edge.

This happened on a Sunday night. I left messages for my distributor and Phantom Screen asking for someone to call me back on Monday so that I could unlock the lower arm and keep the screen from tearing even more. I called repeatedly during the week and finally got a call back from my distributor that there was nothing they could do for 10 more days.

When they finally did come out, both technicians that came were in complete agreement that the lower arm failed - not the screen - and that I was covered under the lifetime warranty.

And then "the call" came from some poor receptionist who was left to do "the dirty work" to tell me that Phantom Screen had rejected the warranty claim because Phantom Screen had retroactively changed their warranty after my purchase and would no longer warranty my screen. If I wanted new fabric, I was told it would be $1200....and take 4-6 week during the hottest part of the summer.

I am the type that will pay extra for a product that has a good warranty. I did my due diligence and bought a good product with a GREAT warranty...or so I thought. I feel mislead and swindled.
Product : Let me start by saying that the Phantom Screen itself is great. I have no issues with their product.

My disappointment comes in because of what I think is / was a misleading description of their "Lifetime Warranty". When I bought the Screen, that was the deciding factor. I went with a much more expensive screen because it was "Fully warrantied for as long us I owned it"....

Fast forward to July 2nd. A family member pushed the button on the remote to raise the screen. About 1/3 of the way up, the left side of the lower arm locked in place and would not / could not move. The upper mechanism (that pulls the lower arm up and rolls the screen) must not have any way of sensing the increase in tension because something is jammed and no longer moving. The upper mechanism simply continued to pull on a no longer moving lower arm until something had to give....and what gave was the fabric of the screen. The screen fabric ripped at the lower left edge.

This happened on a Sunday night. I left messages for my distributor and Phantom Screen asking for someone to call me back on Monday so that I could unlock the lower arm and keep the screen from tearing even more. I called repeatedly during the week and finally got a call back from my distributor that there was nothing they could do for 10 more days.

When they finally did come out, both technicians that came were in complete agreement that the lower arm failed - not the screen - and that I was covered under the lifetime warranty.

And then "the call" came from some poor receptionist who was left to do "the dirty work" to tell me that Phantom Screen had rejected the warranty claim because Phantom Screen had retroactively changed their warranty after my purchase and would no longer warranty my screen. If I wanted new fabric, I was told it would be $1200....and take 4-6 week during the hottest part of the summer.

I am the type that will pay extra for a product that has a good warranty. I did my due diligence and bought a good product with a GREAT warranty...or so I thought. I feel mislead and swindled.

Service rating : Great service
Product : Very well designed product.

Service rating : Excellent service. On time for both appointments and I love the screen doors.
Product : Work well and great to leave the bedroom door open on hot nights.

Service rating : Chris was great to work with. No pressure on the sale and excellent work on the installation.
Product : Chris was great to work with. No pressure on the sale and excellent work on the installation.

Service rating : The service was excellent. I was very happy with it.
Product : They're well put in screens. I was happy that they could put screens inside my house when my door went outwards