Phantom Screens Reviews

Real-life reviews from Phantom fans.

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4.8 / 5

Based on 221 reviews over the past year

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DoorUnits

Customer Service -
Product Rating -

Service rating : We chose Phantom Doors based on their reputation and brand name. We ordered three retractable screen doors. Firstly, the customer service from their authorized dealer was very poor; it took over eight months from receiving the quote to installing the doors. Secondly, the quality of the doors is subpar. Although our doors are tall and custom-made, the door handles are positioned at a regular height, making them difficult to open and close. We were told that we have a lifetime warranty on the doors, so we hope it will help us if our door stops functioning in near future.
The installer also told us that he will reach out to Phantom company and report the problem about the placement of door handles and he will get back to us, so we are hoping to hear back from him.
Product : We chose Phantom Doors based on their reputation and brand name. We ordered three retractable screen doors. Firstly, the customer service from their authorized dealer was very poor; it took over eight months from receiving the quote to installing the doors. Secondly, the quality of the doors is subpar. Although our doors are tall, and custom measurements-made, the door handles are positioned at a regular height, making them difficult to open and close. They say we have a lifetime warranty, so we hope it will help us if our doors stop functioning. The installer has told us that he will let Phantom company know about the door handle position, we are hoping to hear back from him to reinstall or change the handle positions for easy opening/closing.

DoorUnits

Customer Service ++
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Service rating : Excellent, professional and most importantly knowledgeable! Was installed within 45 minutes maximum!
Product : I had a phantom screen before and loved it, the only reason I had to change it is because I live in a condo building and they changed our windows and doors to a different color 23 years later … would still have kept the previous one if not for condo regulations(color matching the new door) , shows you how good the quality these screens are!

MotorizedUnit

Customer Service ++
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Service rating : Excellent service!
Product : We are loving the oversized retractable porch screen that was installed by Phantom Screens of Greater Sacramento! We're now able to enjoy sitting in our CA room with a fantastic view of the hills, even when the sun is at its brightest. Dustin, the owner, is super honest, easy-going, personable & an absolute pleasure to work with. Mari, who handles all the admin stuff, is professional, efficient and answered all our questions patiently, always within a few hour. We obtained bids from 3 other companies & Dustin had the best pricing. We would 110% recommend this company to anyone looking for outdoor screens.

DoorUnits

Customer Service ++
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Service rating : On time, friendly and efficient.
Product : Just what we needed to improve air circulation in our home, add more natural light to the area and let birdsong in! Installation was done on schedule and as quoted. Great job!

DoorUnits

Customer Service
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Was just installed but so far I love it. My dogs have figured out it’s there so hopefully they don’t damage it and then we have to upgrade to pet friendly.

DoorUnits

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Service rating : Wonderful service. Adam was very professional all along the order and install process.
Product : Love our new screens on both sets of French doors and front door. Love the streamline look when screens are tucked away and not being used.

DoorUnits

Customer Service --
Product Rating --

Not worth the money. I bought Phantom Screen doors in July of 2022 and I’ve had to request service twice already. They are beautiful doors, but honestly not worth the hassle. They jam on the track, the screen pops out the top and the bottom. Every time I use them I have to make sure there’s no gaps. It’s a very expensive doors ($1300) and have been anything but a nuisance. I wouldn’t buy them again or recommend them.

DoorUnits

Customer Service ++
Product Rating +

Service rating : The installer, Jim, first came out to assess my old Phantom screen to see if it could be fixed. It had been damaged by the track being bent and the screen tearing. It was at least 15 years old. He explained both options, 1. Trying to fix (no guarantee) and a new model with a latch rather than magnet. I’m very happy with my new, retractable screen and the service.
Product : I had a Phantom retractable screen for at least 15 years and only now, had to replace it. I like that the new one doesn’t snap back. The installer, Jim, was knowledgeable, friendly and efficient. I would recommend these screen doors.

DoorUnits

Customer Service ++
Product Rating ++

Service rating : Great! Wonderful service rep, great attention to detail. Very happy with experience
Product : I bought my front screen door from this company in 2002! Did my back door in May of 2024. Still the same great customer service and quality product! Highly recommend

DoorUnits

Customer Service ++
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Great screen door with professional installation.

DoorUnits

Customer Service ++
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Service rating : We couldn’t have been more pleased with the service we received. Teal was quick, efficient and answered all of my questions. In no time at all the door was installed and working perfectly
Product : The door is sturdy, easy to use and light. So much better than the magnetic closing doors

DoorUnits

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MotorizedUnit

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As Above

DoorUnits

Customer Service ++
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As Above

MotorizedUnit

Customer Service ++
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Service rating : Outstanding and thorough.
Product : Quality product and outstanding installation and service.

DoorUnits

Customer Service ++
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Service rating : It was well done.
Product : I was very pleased with the measuring, installation and quick service provided. The door works great and I am enjoying the fresh air from the open screen door.

MotorizedUnit

Customer Service ++
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Currently very happy with the install and screen look and performance.

DoorUnits

Customer Service ++
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Service rating : Service guy was very profession,
we was very happy with his work. he was here when he said he would be. Were very happy.
Product : we are very happy. thank you so much

DoorUnits

Customer Service
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MotorizedUnit

Customer Service ++
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Service rating : Communication and scheduling was great
Product : Excellent product and excellent service

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