Over the years Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market.
Our founders: Syb Rypma was a Dutch immigrant with a unique idea never before seen in North America. He formed a partnership with the Rooke family in Abbotsford, BC, Canada. Together, they rented space in a garage and put up a sign. Phantom was born.1992
Australia and New Zealand: After just three years in business, we partnered with Paul and Peter Swaffer to manufacture and distribute Phantom retractable screens down under.1995
An even better screen door: With a few years of experience under our belts, we redesigned and relaunched our flagship retractable screen door.
This Old House: Phantom's television debut was thrilling because it brought the idea of invisible screen doors to homes all across North America.
Business in Vancouver: We were honored to be listed as one of British Columbia's fastest-growing companies.1999
Home sweet home: We completed construction on our 45,000 sq. ft. manufacturing and office building in our hometown of Abbotsford, B.C.1999
Motorized retractable screens: After 8 years of making and installing manual door screens, Phantom expanded into motorized screen products when we acquired a Florida company called Executive Rollscreens.2000
Ernst & Young Entrepreneur of the Year: One of our biggest honors, and proudest moments, was when our CEO, C. Esther De Wolde, won this award.
Window screens: We launched our first retractable window screen.2001
Custom coatings: Our customers were thrilled when we announced that we'd match any color that they could think up.
Architect support: We were approved by the American Institute of Architects to deliver training on retractable screen solutions.
United Kingdom: This was the year we signed an agreement with partner Dan Hiblin of Phantom Screens (UK) Ltd. to manufacture and distribute our screens across the U.K.2007
World Vision: This was the year we raised $102,000 to renovate & expand a school in Senegal for this worthy charity. We've been proud supporters of World Vision's work since 2006.2008
Compact motorized screens: We wanted our motorized screen casings to be even more invisible when not in use, so we designed a smaller, more compact casing that's just 4" wide.2010
Screens for wood window frames: The launch of retractable window screens with wood casings lets us work with customers' wood-framed windows. We integrated our screens into JELD-WEN's custom wood window designs.2010
Door screen roll control: We introduced a mechanism that reduces the speed on our retractable door screens for a smoother opening experience.2011
Crystal Achievement Award: It's not just our screens that are innovative. Phantom won Window & Door magazine’s award for Most Innovative Website this year.2011
Latch & Release handle: We designed a new handle option for our retractable door screens. Ergonomic, satisfying, and intuitive, 90% of our customers choose it.2012
Crystal Achievement Award: Of course, we launched our new Latch & Release handle to our distributor network, and ended up winning Window & Door magazine’s award for Most Innovative Marketing Program (Supplier).2012
Rona Canada: This distribution agreement made Phantom products available in Rona locations across Canada.2012
Cyrus Centre: We started working alongside this local charity to support vulnerable youth in our community.2012
Home Depot U.S.A.: This distribution agreement made Phantom products available at over 178 stores in select American markets.2013
Southern Romance: Our CEO fulfilled her bucket list to restore a Southern home, The Morgan-Ford House, a neglected 1906 Arts & Crafts bungalow in Mobile, Alabama, and created a Phantom Screens show home in the process.
SMART STOP: We added the Smart Stop Blockage sensor as a standard feature in our motorized retractable screens this year.
NGHTV: Phantom's motorized retractable screens were chosen for Ty Pennington's fully automated "First to the Future Home" on NGHTV—this was our first big feature on a TV show home, but it was far from our last!2015
Clear vinyl: With the indoor-outdoor movement in full swing, we launched our motorized screens with clear vinyl to help homeowners create temperature-controlled outdoor spaces.2016
Lowe’s Canada: This distribution agreement made Phantom products available in Lowe's locations across Canada.2017
Oversized retractable door screens: Due to market demand, we designed and launched retractable screens for extra-big doors.2017
Motorized retractable screens: Phantom's motorized screens became wider, stronger, and bigger than ever this year. We eclipsed the industry standard of 25' and launched a motorized retractable screen product that can extend 40' wide.2017
Home sweet home: We expanded our manufacturing facility another 40,000 sq. ft. to accommodate demand and keep lead times low.2017
Phantom's 25th birthday: We celebrated with friends and family, at our newly expanded headquarters in Abbotsford, BC. We also partnered with Habitat for Humanity and the Jimmy & Rosalyn Carter Work Project to raise $150,000 towards building affordable housing across Canada.2017
Cable guide system: We designed and launched a self-tensioning cable guide system to allow our customers to install motorized retractable screens in structures where our usual track system isn't workable.
Architizer A+ Award: Our brand new cable guide system for motorized screens immediately won this award.
Outdoor Living Experience: We collaborated with world-leading connectivity supplier Somfy®, and adjustable pergola manufacturer StruXure to bring a new vision of outdoor living to the International Builders' Show in Las Vegas.2020
Best Outdoor Product, Architectural RECORD Awards: Phantom partnered with Somfy® and StruXure to build the Climate Responsive Outdoor Complex, which took home the best in category prize.2020
Pro Builder Awards: Phantom won two of the Top 100 readers' choice awards in Professional Builder and Professional Remodeler magazines.2020
Clear vinyl is now fire rated: Allowing us to expand the applicability of our products to a larger variety of projects, particularly in commercial buildings such as restaurants and hotels.2020
2021 HGTV Smart Home: Our retractable screens were featured in HGTV's 2021 Smart Home in Naples, Florida.2021
One big milestone: This was the year that we sold our 2,000,000th retractable screen.2021
Phantom’s 30th Anniversary: To celebrate three decades in business, we are commemorating this important milestone by giving back to the community. We believe in caring past ourselves, and helping our surrounding community and world. Phantom is thrilled to announce we will be donating $75,000 to Habitat for Humanity, which will be used toward building affordable housing to those less fortunate.2022
There when you need us, enhancing your lifestyle, making us your choice for retractable screen solutions… experience Phantom
You might be forgiven for thinking that a company’s mission statement or vision document doesn’t really matter. That they’re a bit of a cliché. In some cases, we’d have to agree with you.
But for us at Phantom Screens, our vision captures our overall direction in life. It’s where we’re heading – where we want to be in the future.
It’s our big, stretch goal.
To speak the truth.
We believe every person has intrinsic worth, potential and value which can be expressed through genuine relationships. Relationships rely on trust and in turn, trust is only created if the truth is spoken, and what needs to be said, is said. This value challenges us to have commitment to truth and to deliver what we promise. It is not an expression of a particular religious belief, or a basis for exclusion. Rather, it is a mandate for inclusion and a constant reminder for us to think and do the right thing in the right way and requires mutual accountability. We strive for a corporate culture wherein all decision-making is surrounded by honesty, integrity and morality.
What do we mean?
Speaking the truth isn’t about being rude or harsh or obnoxious and it’s not about treating anyone as anything less than equal. We don’t tolerate dishonesty or using words or pictures just to make something “look good”.
We will be honest and tell it how it is – because trust matters.
To serve each other.
We believe that every person – regardless of personal beliefs or differences – has been created in the image and likeness of God. Phantom strives to ensure our corporate culture fosters a spirit of satisfaction, mutual respect and recognition. Phantom believes in not only empowering people, but also enabling them to succeed. By giving people the tools and training to develop, we increase their productivity and earnings, and enhance the dignity, self-respect and worth of each individual. It provides the basis for our belief in servant leadership. Our people’s personal lives are important and not to be ignored. We will strive to be a faith friendly company.
What do we mean?
Serving each other is about building people up – not knocking them down. Because we choose servant leadership as our guiding principle we try our very best to be inclusive, try not to be offensive and always seek to embrace the whole person. We want to celebrate people’s achievement and success, but also support them in tough times.
Put simply, this is our mandate for serving our customers to the very best of our ability.
To pursue excellence.
We continually seek better methods of delivering service and believe that every time we touch a customer’s life, we should provide added value for that customer. Pursuing excellence means that we must know our customers, understand their needs and expectations, regularly listen to them and adjust our processes and procedures to more effectively serve them.
What do we mean?
This isn’t just about the quality of the products we manufacture and distribute, fundamental though this is to our reputation and to our future success. Excellence is about freedom and creativity, allowing Phantom Screens to explore new ideas and make them happen. It’s about being creative, setting new standards and inspiring people.
It’s about taking care to get things right.
To practice stewardship.
We believe stewardship is an attitude of caring past ourselves. Being responsible stewards of the resources entrusted to us to achieve economic success, gives us the ability to positively affect the lives of all of our stakeholders being our people, our customers and our shareholders. We understand our social responsibility to help our surrounding community and world. Since profit is merely the applause for doing the right things in the right way, we have an obligation to give back. This will be not only in financial means but in our time and efforts as well.
What do we mean?
We’re not just thinking about ourselves and about Phantom Screens. Our ambition is to positively affect people’s lives and make a difference. How we act as a corporation is more than just about making money. It’s about our community.
We choose to get involved with both local and global communities.