What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

Phantom Screen Door

Service ++
Product ++

Service rating : It's a great product! The fellow updated the old screen (Phantom) tat we've had for many yrs. New screen on the back across a sliding glass door and it's just right.
Friendly agent. We definitely tell neighbours and friends about the screens if they ask!
Product : Great product that makes a huge difference to our home in the warm months. Also, pets can't get out but can look out to see what's going on!

Phantom Screen Door

Service +
Product ++

Service rating : The screen itself works great. There was an initial problem with how it slides but this was resolved with a 2nd site visit. The web site could use improvement in how it responds to user queries. Their staff is very knowledgeable and friendly and its clear they are committed to customer satisfaction.
Product : The screen works perfectly.

Phantom Screen Door

Service ++
Product ++

Service rating : Prompt, professional - love the screens!
Product : We also bought Phantom Screens for our summer home. Very pleased with the service and with the product.

Phantom Window Screen

Service +
Product -

Service rating : Great quality, quick installation
Product : Expensive but it is custom made

  • Customer also bought: .... :
  • Phantom Screen Door
  • Phantom Screen

Very friendly and efficient service.

Phantom Screen Door

Service ++
Product ++

Service rating : Timely installation. Professional service.
Product : Love our door. Works great!

Phantom Screen Door

Service ++
Product ++

Service rating : Excellent service and installation was accomplished in a professional manor with quality materials.
Product : This is a quality, well made screen door that should last for years with proper maintenance.

Phantom Screen Door

Service +
Product ++

Service rating : Yes I love the screens
Product : Love them Worry about my dogs running through them happened once
Hopefully they learned

Phantom Screen Door

Service ++
Product ++

Service rating : excellent vendor. personalized attention
Product : fantastic product, well designed and unique

Phantom Window Screen

Service -
Product -

Service rating : Install drilled holes for screws but didn’t put a screw in it screw scratches on frame you can see in pics
Product : Better install you should do quality work for a $500 screen door

  • Customer also bought: .... :
  • Phantom Screen Door

I am very pleased with my screen door and the service waS EXCELLENT

Phantom Screen Door

Service ++
Product ++

Service rating : Good Service and good product.
Product : Good product and good service.

Phantom Screen Door

Service ++
Product ++

Service rating : good screen, good service
Product : Done commenting xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Customer also bought: .... :
  • Phantom Screen Door

Could have been installed better.
Give customers the option to install themselves.
The threshold track on an inward swinging exterior door is a tripping hazard. The one that was installed on my screen was anyway...
I have seen phantom screen tracks where the threshold continues on its downward slope before, and that’s what I was assuming I was getting installed. Instead, an 1 1/2” speed bump looking tripping hazard was installed. Not impressed. Also, the screen housing was installed inside the jam, eating up a good 4” of clear opening when the screen is retracted. Could’ve been installed on the exterior of the jam, making more of a clear opening, and making the handle on the inside usable and not a pinch point for fingers.
I would suggest to go over the specifics in store before purchasing, then confirming with pictures with the installer before they install.

Phantom Screen Door

Service ++
Product ++

Service rating : the sales person was very helpful pointing out the options for our house and the installers did a great job
Product : very nice looking and functional - I really like the way they hide away so you don't even notice them when you are not using the screens

Phantom Screen Door

Service ++
Product ++

Service rating : Excellent product and excellent service. I would definitely recommend this company.
Product : Excellent product and excellent service. I’m definitely satisfied with this purchase.

Phantom Window Screen

Service ++
Product ++

Service rating : These are amazing screens!!! The screens are high quality!!! We have 4 of them and We love them!! The installation was such an easy process and the installer was very courteous and informative. I would definitely recommend phantom screens!!!
Product : Beautiful screens. Installation wonderful

Phantom Screen Door

Service ++
Product ++

Service rating : very professional
Product : The screen door opens and closes smoothly. Also the colour of the screen door matches the entry door quite closely.

Phantom Screen Door

Service ++
Product ++

Service rating : Yes, I would recommend them and buy from them again. The service was professional, prompt and friendly.
Product : While I am very happy with the door, the screen has come undone at the bottom. I suspect this has to do with wind.
I would appreciate someone coming out to fix it.

Phantom Screen Door

Service ++
Product ++

Service rating : installer was efficient, completed task quickly and we are very pleased with our doors. We are noticing the screen is pulling away from the bottom of the frame. No one has walked through the screens. We were pleased when stickers for the doors were delivered
Product : Good product, efficient workers

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