What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

Service +
Product +

Service rating : Their service was quick and fast.
Product : Good product. Installation was fast.

DoorUnits

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Service rating : the installation guy was very thorough explaining exactly how this door would look and the different options that I had.
Product : already did in question #1


On 11-Oct-2019 the supplier responded:
Thank you Dawn! We're very happy to hear that you received excellent service!

DoorUnits

Service ++
Product +

Service rating : Service was great. No fuss, no muss, no bother. Service man was very polite and Interesting to talk to.
Product : We thought the rate was a fair rate.


On 11-Oct-2019 the supplier responded:
Thank you! We're very pleased to hear that you received wonderful service and that you love your new screens.

DoorUnits

Service ++
Product ++

Service rating : Doug, the sales representative, provided samples and a good overview of how the screens would be fitted to each door based on inside or outside opening and the thresholds and clearance for existing new blinds on a French door. Our screen doors were ready within the prescribed time and the installer was tidy and efficient, walked us through simple maintenance and left us with a can of silicone and instructions for keeping the tracks clean and smooth running. We like the look and ease of use of our new screens and are very happy with the service.
Product : Information was comprehensive, delivery and installation were as promised.


On 11-Oct-2019 the supplier responded:
Thank you for the wonderful review! We're so happy to hear about the excellent service our team provided you with and your overall experience was great.

DoorUnits

Service ++
Product ++

Service rating : Chap that installed was great! We have not used much but they seem to work great. Love the system.They look great!
Product : very satisfied. Love the screens. Love the look


On 11-Oct-2019 the supplier responded:
Thank you for the lovely review! We're so glad to hear about the great service you received and that you're satisfied with your purchase. Hopefully soon you'll be able to use and enjoy your screen a lot more!

DoorUnits

Service ++
Product ++

Service rating : The service was excellent. On time, on budget as promised, install was great, explained what we needed to know and cleaned up on departure. Left lubricant and instruction as a bonus.
Product : They have the best product, excellent installation. Well worth the price. The product is superior to similar ones that are cheaper.


On 11-Oct-2019 the supplier responded:
Thank you very much! It's great to know that the service you were provided was excellent and met your expectations. We hope you enjoy your new screen for a long time!

DoorUnits

Service ++
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Service rating : The installer did a great job, provided good information about the screen's use. Workmanship was top notch.
Product : Easy to work with through Lowes


On 11-Oct-2019 the supplier responded:
Thank you Jim! We aim to deliver great service to our customers so we're pleased to hear that you're happy with the service you received.

DoorUnits

Service +
Product +

Service rating : fast, efficient service. reasonable cost, dealings with firm professional.
Product : see above ,


On 11-Oct-2019 the supplier responded:
Thank you for taking the time to leave us this wonderful review!

DoorUnits

Service ++
Product ++

Service rating : Very friendly, helpful, prompt and professional!

Love how these screen doors have improved since we bought our first ones almost 15 years ago.
Product : Love the way these screen doors have been improved since we bought our first ones almost 15 years ago.


On 11-Oct-2019 the supplier responded:
Thank you for the great feedback! We're glad that you received excellent service and that your new screens are better than before!

DoorUnits

Service ++
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Service rating : The screen is very nice and works well. It is perfect for my front door that has no storm door. I now have a wonderful cross breeze.
Product : Good product! I never saw one before.


On 11-Oct-2019 the supplier responded:
Thank you for the wonderful review! It's so cool to know that 5 owners already have Phantom Screens. We're very pleased to know that you're enjoying your screen and can now enjoy that cross breeze in your home!

DoorUnits

Service ++
Product ++

Service rating : Excellent service from beginning to end.
Product : Great service from beginning to end.


On 11-Oct-2019 the supplier responded:
Thank you for the great feedback!

DoorUnits

Service ++
Product ++

Service rating : Kevin expertly installed retractable screen sets in 2 doors. We like the handsome appearance and easy mechanism of the screens. We will be buy again and recommend to friends and neighbors.
Product : See above.don't dictate how much I should say


On 11-Oct-2019 the supplier responded:
Thank you! We're very pleased that you're happy with your new screens and the service you received!

DoorUnits

Service ++
Product +

Service rating : It was prompt, friendly and efficient
Product : I was a little disappointed that the bottom of screen is not attached. I was hoping to keep my cat in but she can still get out


On 11-Oct-2019 the supplier responded:
Thank you for taking the time to leave us a review!

DoorUnits

Service ++
Product ++

Service rating : Installation was scheduled, received follow-up call the day before and the installer arrived on time and did a great job.
Product : Every one who has seen the door including guests, delivery persons and neighbors have been impressed. Retractable screen allows us to leave the front door open and enjoy the fresh air but when the door is close the screen is out of the way and does not detract from the look of the front door the way a traditional storm door would.


On 11-Oct-2019 the supplier responded:
Thank you so much for the lovely review! We love hearing that your guests and neighbors are impressed and more importantly, we're very happy that you love your new screen too!

DoorUnits

Service ++
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Service rating : Measured and installed in the same day! Pleasant and professional service!
Product : Installed 2 phantom screen doors


On 11-Oct-2019 the supplier responded:
Thank you! We're pleased to hear about the quick and good service you received!

LargeUnits

Service ++
Product ++

Service rating : Great screens! Would definitely recommend to anyone looking upgraded their outside patio area.
Product : Expensive but worth it. Would recommend


On 11-Oct-2019 the supplier responded:
Thank you! We're happy to hear you are enjoying your screen!

DoorUnits

Service ++
Product ++

Service rating : Customer service was very prompt and helpful in responding, and I had an installation appointment very quickly (considering it was the peak season).
My install went very smoothly and the finished product looked a lot better in my unusual doorway than I could have hoped.
Product : The sliding screen has a very solid feel. Although I've only had it for a couple of months, the latch mechanism and travel along the track feel very solid and durable. I guess that shouldn't be surprising since it has a lifetime warranty.


On 07-Oct-2019 the supplier responded:
Thank you for the great review! We're very happy to hear about the wonderful service you received and that the experience went smoothly. It's great to know that the screen looks even better than you had hoped and we hope you enjoy it for a long time!

DoorUnits

Service ++
Product +

Service rating : Quick service nice guy
Product : Somewhat Expensive! 🤔🤔🤔🤔🤔


On 07-Oct-2019 the supplier responded:
Thank you for taking the time to leave us a review!

DoorUnits

Service ++
Product ++

Service rating : Service was excellent and yes I would buy again and would recommend
Product : Excellent service and installation


On 04-Oct-2019 the supplier responded:
Thank you for the wonderful review! We're so happy to know that you received excellent service!

DoorUnits

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Service rating : Installion was a breeze & service was excellent. We highly recommend this screen door. We have told many friends who have come to visit. It's well worth it.
Product : Great screen door perfect for those ocean breezes.


On 03-Oct-2019 the supplier responded:
Thank you for the amazing review! We're so happy to hear you love your new screen and would recommend it to others. We hope you continue to enjoy it and the ocean breeze it lets in for a long time!

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