What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

LargeUnits

Service ++
Product ++

Service rating : My wife and I love our Phantom Executive screen. We chose a custom color which matches perfectly. When the screen is up, you almost don't know its there. It's very complimentary to the architecture.
Product : It's a great deal; for the money. The usage we will get from this is well worth it.


On 09-Apr-2020 the supplier responded:
Thank you for taking the time to leave this wonderful review! We're happy to hear that your new screens are doing what they are intended - make your life better! We always love hearing how the screens match with a home's unique design and we hope you continue to love them for many years.

DoorUnits

Service ++
Product ++

Service rating : I love the phantom screens. They are the perfect solution. Screens were installed 3 or 4 days after my call.
Product : Perfect solution for the doors in our condo


On 09-Apr-2020 the supplier responded:
Thank you for the lovely review! We're very pleased to hear how quick the service was and that you love your new screens!

DoorUnits

Service ++
Product ++

Service rating : Their service technician was fantastic, very neat, well installed and showed us all we needed to know
Product : Fantastic product and quality installation

DoorUnits

Service ++
Product ++

Service rating : Love the screens and the service has been amazing!
Product : Worth every penny


On 03-Apr-2020 the supplier responded:
Thank you for taking the time to leave this amazing review!

LargeUnits

Service ++
Product ++

Service rating : Fast and easy install! Nice people easy to work with
Product : I feel it was a great idea we will use this area a lot more during mosquitos season


On 03-Apr-2020 the supplier responded:
Thank you for the great review! We're very happy about the wonderful service you received and we hope you enjoy the screen for many years to come!

DoorUnits

Service ++
Product ++

Service rating : Communications with the company was excellent the technician in the field was on time clean and professional and I would highly recommend to others if they need a screen door of this type
Product : Lowe's gave me excellent advise on how we'll be doing business and the in-store product review was spot on


On 02-Apr-2020 the supplier responded:
Hi Scott - thank you for the wonderful review! We're very happy to hear about the great service you received!

DoorUnits

Service --
Product --

Service rating : Terrible. Horrible installation and worse customer service. DO NOT spend the money on these screens. Ridiculously expensive and if you have problems no one will help you. Our tech took our money and when one of the 4 we bought wouldn’t work right- he said look it up on you tube. I emailed the company and still no response 2 wells later.
Product : They don’t work as promised and there is no customer service once they take your money.


On 02-Apr-2020 the supplier responded:
Thank you for your honest review. We always strive to deliver the best products and experiences and we apologize that this did not happen in this case.We want to get in touch with you directly and remedy this. Please either call our Corporate office at 1-888-444-4142 or email us at [email protected] and provide us with your contact information so we can chat about how we can get your screens working again and avoid future problems.Again, we're sorry for the lack of communication and customer service you received. We look forward to hearing from you!

DoorUnits

Service --
Product ++

Service rating : Paid $750 NON REFUNDABLE deposit the salesman did not explain they window system properly. Will never use this company again.
Product : Great


On 11-Mar-2020 the supplier responded:
Thank you for your honest feedback. We always want to deliver the best products and services and we apologize that in this case, it did not happen. We would like to get in touch with you directly to learn more about the situation and see what we can do to help. Please reach out to us with your contact information by calling 1-888-444-4142 or emailing us at [email protected] We look forward to connecting with you!


On 11-Mar-2020 the customer added:
We have reached out and contacted Phantom Screens to see how we can resolve the problem. However, we had to contact them.

See this exchange on Feefo

LargeUnits

Service ++
Product ++

Service rating : Keeps my patio clean when down. Can now just hose out patio without screens in the way.
Product : We now use our porch as a great outdoor dining area. It was a boring screened in sitting area, that was rarely used


On 12-Mar-2020 the supplier responded:
Thanks Jon! It's great to hear that our screens helped you with wanting to use your outdoor dining area more!

WindowUnits

Service ++
Product ++

Service rating : Kevin, our installer, was always on time and smiling. Screens are outstanding! Best experience with any company ever. Thank you!
Product : Perfect answer to a real problem - no storage space for screen removal in winter.


On 12-Mar-2020 the supplier responded:
Thank you for the wonderful feedback! We're very glad to hear that the service you received from Kevin was fantastic. We hope you continue to enjoy your screen for many years!

DoorUnits

Service -
Product +

Service rating : Almost 2 months after i ordered in a Lowes store did it finally get installed. They could use many more local install techs. 3 hour drive one way? Not how i would run a business.
Product : Good quality screen door.


On 12-Mar-2020 the supplier responded:
Thank you for the honest review. We apologize you had a long wait before your screen was able to be installed. We have numerous Phantom representatives but some do have to travel further to certain locations based on the area they're in. I will pass your review to our team to see if there is anything we can do to have more local installers in the future.

DoorUnits

Service ++
Product ++

Service rating : Professional and efficient.
Product : Compared the various options available in the market and this was the best value.


On 11-Mar-2020 the supplier responded:
Thank you for taking the time to leave us this wonderful review!

DoorUnits

Service ++
Product ++

Service rating : Everything was good from start to finish. The sales person was very helpful and explained everything to us.
The installer was prompt and finished the installation in good time and he also explained some features to us
Product : Excellent


On 11-Mar-2020 the supplier responded:
Thank you Bill! It's great to hear about the wonderful and helpful service you received. We hope you enjoy your new screen for many years to come!

DoorUnits

Service ++
Product ++

Service rating : Great product, reasonably priced, great problem solving to get what we needed without letting our cat escape when used.
Product : No complaints, responsive to requests.


On 11-Mar-2020 the supplier responded:
Thank you! We're very happy to hear about the excellent service you received!

DoorUnits

Service ++
Product ++

Service rating : Very Good Service. The first screen did not properly fit so they came back out right away and fixed it. We love our Phantom Screens.
Product : We love the way they hide out of site when not in use and blend so well with the decor of the house.


On 11-Mar-2020 the supplier responded:
Thanks Chris for the wonderful feedback! We're very pleased to hear that you love your screens!

DoorUnits

Service ++
Product ++

Service rating : Fast response time. Came as scheduled. One day installation. Friendly, knowledgeable installer. Love the retractable screen!
Product : Great door. Looks and works wonderfully.


On 10-Mar-2020 the supplier responded:
Thank you Richard for the kind words! We're very pleased to hear about how fast and friendly the service was. We hope you continue to love your screen for a long time!

DoorUnits

Service +
Product +

Service rating : The only thing that I would change would be the width. So it would not make the doorway slightly narrower.
Product : a little pricey. but worth it.


On 25-Feb-2020 the supplier responded:
Thank you for your honest feedback! We hope you enjoy your screen for many years to come!

DoorUnits

Service ++
Product ++

Service rating : Installer came out and was very neat and thorough. He went over the operation and warranty before leaving. We're very pleased with this product and would recommend it to anyone who is planning to install a screen door solution.
Product : Lowe's was very thorough with the ordering process and how we would be contacted for measurements and installation.


On 10-Feb-2020 the supplier responded:
Thank you Kenneth! We're very pleased to hear about the wonderful service you received!

DoorUnits

Service ++
Product ++

Service rating : This is the second home we’ve done Phantom screens, love love love them! We use them on French doors. The first ones were very nice but the second ones now you can open one side at a time, very nice for going in and out when you taking food out during a party etc. excellent customer service, I called they came out right away measured ordered and installed.
Product : Great quality


On 10-Feb-2020 the supplier responded:
Thank you Debbie for the lovely review! It's great to know that your new screens are doing what they are intended, make your life better! We're also very happy to know that you received excellent and quick service!

DoorUnits

Service ++
Product ++

Service rating : Technician showed up on time. He did a neat installation and left the area spotless when he finished. The door performs flawlessly and looks great. Feels solid and spring action is quite strong.
Product : Checked out competition and the Phantom Retractable Screen door is heads above it for quality and appearance.


On 06-Feb-2020 the supplier responded:
Thank you for the lovely review! We're very pleased to hear about the wonderful service you received and that you're enjoying your new screen.

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