Want the best job in the world?

At Phantom, our philosophy is to make life better. Not just for our customers, but for our employees too! We’re currently looking for a full-time permanent Marketing Specialist, who has experience in a Business to Consumer (B2C) environment.

If this is you:

• A resident of the lower mainland, British Columbia
• A dynamic and creative individual, who enjoys optimizing social media platforms and web design
• Someone wanting to work from home, but doesn’t mind occasional visits to the office

Then you could also be:

• Working for the top selling screening solutions company in North America,
• Enjoying perks like causal work wear, competitive salary, and a phone allowance,
• Collaborating with influencers, external stakeholders, and our fun and hard-working team members.

If you’re ready to be staring at a different type of screen all day – hit that “Apply” button, we need someone like you!

What we value:

At Phantom Screens we value all of our employees.  We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

• To Speak the Truth
• To Pursue Excellence
• To Serve Each Other
• To Practice Stewardship

Work Environment:

This is a remote work position, however, some travel to the office, Abbotsford, BC, for corporate events and strategy/team meetings is required (approximately once per month).

Monday to Friday 8:00 am to 4:30 pm

Sometimes you may be asked to travel between Canada and the United States (valid passport required).

Key Responsibilities:

• Digital and Analytic Responsibilities, including but not limited to, implementing event tracking, report/dashboard customization, reporting, data analysis, advanced analytics, continual learning, social media analytics, coop-marketing, consumer research (UX/UI), and campaign auditing.
• Using specific Digital and Analytic tools such as Google Tag Manager (GTM), Google Analytics 4, Looker Studio dashboards, LinkedIn and Meta.
• Work with Research partners to measure customer satisfaction, analyze market trends, and tap into potential areas for growth. Findings will be the bedrock for strategies that enhance customer engagement and foster loyalty.
• Apply sophisticated features within Google Analytics for ambitious tasks such as attribution modeling, cross-domain tracking, and bolstering e-commerce tracking capacities.
• Create and deliver a broad range of communications pieces to promote Phantom Screens across internal and external audiences.
• Collaborate with marketing team members to identify appropriate marketing solutions for internal and external stakeholders using existing templates and marketing portfolio items.
• Provide day-to-day online and offline marketing support to internal teams and projects as assigned.
• Assist in the creative process, brainstorming, and development for upcoming marketing campaigns as well as the annual Strategic Marketing Plan.
• Support Phantom’s online marketing strategy by working closely with the Marketing Manager B2C and external agencies in the execution of corporate communications plans and online campaigns through website, social media channels, email, and corporate messaging platforms.
• Maintain all corporate web properties, including any related URLs, and carry out or arrange for any edits and revisions on our corporate website as required.
• Contribute to the development of corporate social media strategic plan including page creation, campaigns, user tracking, and target audience engagement.
• Work with editorial partners to drive SEO in content creation and content programming.
• Conduct social media audits to ensure best practices are being used.
• Monitor key online marketing metrics to track success.
• Design and execute digital media campaigns aligned with business goals.
• Gather and analyze marketing performance data, provide monthly web analytics reports, and make recommendations to optimize online marketing programs with a focus on marketing effectiveness and continuous improvement.

What you’ll bring to the job:

• Superior writing skills and experience in creating a variety of correspondence, including business proposals, memos, and letters, press articles, and advertising/brochure copy.
• Proficient in the use of the Microsoft Office Suite of programs.
• Proficiency in graphic design software (Adobe Photoshop, InDesign and Illustrator).
• Broad experience and understanding of marketing and communications practices.
• Able to accomplish multiple and changing priorities by appropriately structuring workflow.
• A keen understanding of the need to maintain confidentiality.
• A self-starter, able to work unsupervised and apply sound judgment in line with corporate objectives.
• Strong interpersonal and communication skills, and the ability to develop and maintain strong internal and external relationships.
• A keen understanding of team dynamics and collaboration yet works independently if necessary.
• Expertise in GTM, Google Analytics 4, and Looker Studio, with a keen eye for identifying and tracking key conversion points in the customer journey.
• In-depth understanding of social media platforms, particularly in managing and scaling targeted advertising campaigns for business partners.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-based actionable recommendations.
• An innovative thinker with a pulse on digital marketing trends and the application of analytics to drive successful outcomes.
• Capable of presenting complex information clearly and engagingly to diverse audiences.
• Commitment to continuous learning and application of best practices in the field of analytics and digital marketing.

Why people love Phantom:

• Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
• Ongoing learning opportunities and support for career advancement.
• Competitive compensation and group medical and dental benefits/insurance,
• Employee Care program and on-site life coach.
• Regular team building and social events – everything from pizza, food trucks, barbecue lunches to our annual holiday party.
• Support for local and international charities, including World Vision and Cyrus Center.
• As well as… onsite parking, employee discount, profit sharing, and more!

Salary
$60,000 – $70,000 yearly, dependent on experience

If this role sounds like a good fit for you, please  Apply Now

We’re currently looking for a R&D Technician who values the same things we do: honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. The R&D Technician will set-up product validation tests, assist with field testing both with initial product installation and ongoing inspection and monitoring, prepare test reports for the product development team, and they will also stay abreast of the best practices of installation. Working with the Phantom Lower Mainland distributorship as a seasonal installer will also be part of the role. Provide advice and input to the product team on installation considerations.

Why people love Phantom:

• Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
• Tuition reimbursement, ongoing learning opportunities and support for career advancement.
• Competitive compensation and group medical and dental benefits/insurance,
• Employee Care program and on-site life coach.
• Managers who value work-life balance.
• Regular team building and social events – everything from pizza, food trucks, barbecue lunches to our annual holiday party.
• Support for local and international charities, including World Vision and Cyrus House.
• As well as… onsite parking, business casual dress code, employee discount, and more! 

What we value:

At Phantom Screens we value all of our employees.  We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

• To Speak the Truth
• To Pursue Excellence
• To Serve Each Other
• To Practice Stewardship

What you’ll be doing:

(include but are not limited to, the following)

• Conduct product testing activity on behalf of the product development group.
• Maintain the orderly operation of the R&D Lab.
• Ensure that equipment and measurement devices are properly calibrated and suitable for the required test work.
• Work with the Supervisor to establish an effective testing plan and schedule. Ensuring that the Lab resources are effectively utilized.
• Be familiar with the equipment and measurement devices used for the role.
• Participate in product design reviews and give practical advice on installation.
• Prepare written reports on product tests.
• Will be required to support installation activity in peak seasons for the purpose of providing flex capacity and in order to stay appraised of the product installation best practices and develop real world know how.

What you bring to the role:

• Curious and engaged in Phantom’s product operation and technical success.
• Basic computer skills using Microsoft Office, Excel.
• Driver’s License and access to personal transportation.
• Ability to work efficiently with minimum supervision, using good judgement in ambiguous situations along with the ability to maintain composure and professionalism always.
• High level attention to detail and accuracy to appropriately complete all tasks.
• Superior interpersonal and communication skills; interacting comfortably and confidently in writing or orally with internal and external contacts at all levels.
• Organized and methodical and able to simultaneously accomplish multiple and changing priorities by structuring workflow within in a time-sensitive environment.
• Keen understanding of team goals and achievements and willingness to work in, and be supportive of, a team environment.
• Respect the need to maintain confidentiality when encountering sensitive information.
• Plan and schedule the effective use of lab resources both equipment and staff.
• Knowledge of Phantom products.
• Post-Secondary diploma in a technical or industrial trade.  Work experience in a related field will be considered equivalent.

Hours of Work:
Monday – Friday; 8:00am – 4:30pm located at our Abbotsford office (30451 Simpson Road), with occasional shifts being at our Langley office (20560 Langley Bypass #105).

Salary:
$53,000 – $65,000 dependent on experience.

If this role sounds like a good fit for you, please  Apply Now

Our retractable screens are loved by homeowners across North America. But to make these amazing screens we need the right materials at the right price and at the right time. That’s why we’re looking for a Materials Buyer. The Materials Buyer works within predefined parameters in the prompt and efficient procurement of materials, services, and supplies. This includes analysing historical and forecast demand for key commodities, placing purchase orders and expediting items required for production, maintenance, and general use.

As well as the ability to interpret, understand and act upon written instructions, we’re looking for someone who can communicate and deal with all contacts (internal and external) in a professional and efficient manner, while interacting daily with suppliers and section Team Leads.

Key Responsibilities:

• Verify suppliers and ensure that they are proactively working towards solutions for any variance in schedule, quality or lead time.
• That all inquiries are prioritized and responded to in a timely manner, both internal and external.
• Minimize the total cost of ownership through efficient procurement practices and supplier engagement.
• Purchase inventory items based on established sales forecasts, established inventory levels and seasonal usage patterns, new product introduction plans, and recommendations from the Materials Manager.
• Use planning and tracking tools to actively track order placements to expedite the timely delivery of materials and supplies.
• Obtain and analyze quotations on standard and non-standard items, and continually audit price of standard materials and supplies.
• Advise other departments as to deliveries, availability of materials, terms, specifications, quotations, costs, and price changes.
• Develop and maintain ongoing, effective and cooperative relationships with all suppliers.
• Maintain detailed records on all vendors/suppliers.
• Identify where cost savings or improved delivery can be achieved and recommend substitutions to the Materials Manager.
• Obtain and be familiar with quality standards and product specifications from the Product Department and communicate the requirements to suppliers.
• Maintain housekeeping protocols by establishing new, and maintenance of existing item settings in the Macola ERP system, including part pricing and lead times.
• In compliance with customs requirements, ensure proper documentation (such as commercial invoices and NAFTA certificates) is received for all incoming materials.
• Monitor supplier risk through supplier relationships and tracking of key metrics.

Position Requirements:

• Analytic ability to mine complicated data to make recommendations/decisions which impact inventory costs, lead time, price and quality, and to prioritize Phantom’s needs in such decisions.
• Excellent time management skills and sustained attention to detail.
• Sense of urgency and customer service oriented.
• A keen understanding and respect of the need to maintain confidentiality of company and supplier information.
• Ability to build and maintain relationships with key staff representing Phantom’s suppliers.
• Ability to use probing questions with suppliers to verify their ongoing ability to meet Phantoms supply needs.
• Ability to negotiate with suppliers for price, quality, lead time/schedule and other value-add benefits for Phantom.
• Intermediate use of the Microsoft Office Suite of programs, especially MS Excel.
• Experience of ERP software programs.
• Grade 12 or equivalent.
• Completion of or working towards APICS or SCMP designation will be preferable.
• Minimum of two years purchasing experience.

Shift Hours:
Monday – Friday; 8:00am – 4:30pm located at our Abbotsford office (30451 Simpson Road)

Salary:
$60,000 – $65,000
If this role sounds like a good fit for you, please  Apply Now

We’re currently looking for an Installer at our Lower Mainland Distributorship who values the same things we do; honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. This position will report to the Operations Manager and will work directly with the public, installing Phantom products in residences or businesses.

Why people love Phantom:

• Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
• Ongoing learning opportunities and support for career advancement.
• Competitive compensation.
• Regular team building and social events.
• Support for local and international charities, including World Vision and Cyrus House.
• As well as… free onsite parking, business casual dress code, employee discount, and more!

What we value:

At Phantom Screens we value all of our employees.  We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

• To Speak the Truth
• To Pursue Excellence
• To Serve Each Other
• To Practice Stewardship

Key Responsibilities:

• Work directly with the public, installing Phantom products in residences or businesses; is required to travel extensively within the service territory in a company-provided vehicle and adhere to all scheduling requirements.
• Undertake field installations of products as required within the territory.
• Resolve technical problems; receive and respond to all incoming technical inquiries; gather appropriate information, recommend solutions, and ensure timely customer follow-up.
• Assist with the development, implementation, and maintenance of all installation instructional materials, training equipment, and procedures.
• Provide feedback to the Operations Manager on installation techniques such as product limitations, tools, and installation tips.
• Communicate regularly with the Operations Manager regarding perceived product modifications based on needs or market trends obtained through ongoing feedback.
• Assist with the development, maintenance, and communication of minimum quality standards related to the installation of Phantom’s product lines, including the establishment of procedures and standards for permitted field modifications.
• Perform inspections and provide recommendations on the quality of installations, particularly those that pertain to warranty situations and end-consumer complaints.

What you’ll bring to the job:

• Tool and installation experience, preferably working with Phantom products or work in a related field is an advantage.

• Detail oriented with strong technical and mechanical aptitude.
• Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contact at all levels.
• A positive and professional disposition with a genuine desire to provide exemplary customer service.
• Ability to schedule and meet assigned deadlines.
• Ability to develop and maintain positive and professional relationships with all internal and external contacts.
• A high degree of initiative and the ability to work with minimal supervision.
• A valid driver’s license with a clean drivers’ abstract.
• Grade 12 or equivalent with a minimum of 2 years’ experience dealing directly with customers.
• Some sales ability is preferred.

Hours of Work:
Monday – Friday, 8am – 4pm, throughout the Lower Mainland and based at our Lower Mainland Distributorship located in Langley, (20560 Langley Bypass #105).. Temporary position April – August.

Salary:  $25/hr

If this role sounds like a good fit for you, please  Apply Now