Giving back
We strive to not only be a good company; but also to be good to the community and society. For us, supporting charities and being part of a global community is in our company’s – and people’s – DNA. We serve the community and encourage employees to participate in:
Fundraising events to support our two corporate charities – World Vision and Cyrus Centre.
Volunteering our time for various community-based events, including food drives for the Abbotsford Archway Food Bank.
In 2017, during Phantom’s 25th anniversary year, we raised over $150,000 for Habitat for Humanity’s Jimmy and Rosalynn Carter Work Project, building affordable housing for families across Canada.
In 2021, Phantom held a haircut fundraiser and raised $20,000 for a yearly scholarship at the University of the Fraser Valley, where students can learn the Halq’eméylem language of the Stó:lō people.
Competitive compensation
Join our team and enjoy a competitive compensation package, including:
Current-market salary ranges, financial rewards, skills based pay and profit, sharing programs, and on-site parking.
Health and wellness
A great workplace is just around the corner with our:
- Benefits including: dental, health, AD&D, disability, life insurance, as well as various support services.
- Employee and Family Assistance Program.
- Safety boot allowances / COR certification.
- Variable shifts in Production for work/life balance.
- Remote work available for some positions.
- Friendly and supportive work environment.
- Holiday parties, employee events, fundraising opportunities.
- Casual dress.
Vacation and leaves
We work hard and play hard so enjoy time off with:
- Vacations and leaves in line with provincial legislation.
- Business closes over winter holidays.
Learning and growth
Seeing our Phantom folk grow and learn is amazing with:
- Opportunities for leadership & career development.
- Tuition reimbursement.
- Post all internal job opportunities and promote from within.
The Perks
The priceless stuff. We’ve seen the statistics: the real reason that people stay with a company is because of an intangible network of relationships, experiences, and feelings. At Phantom, we try to offer those, too.
Smart, kind, amazing colleagues (that’s us!)
From breakrooms to bridging communities, our Phantom staff is a group of smart, kind, amazing, and talented folks! (If we do say so ourselves). You’ll always have a friendly ear and a spot saved at the lunch table.
A sense of belonging and purpose
We’re active in our neighborhood and building with employee events like potlucks, spotlights, and fundraisers. You’ll be sure to find like-minded people or discover new perspectives, and maybe you’ll gain a new hobby or two.
A company with a vision
We ensure that Making Life Better is our number one priority. Our vision doesn’t stop at screen doors; we’re making an effort to improve our community (and ourselves) and brighten futures.
Leadership that lives the values
Our leaders don’t just lead, they teach and encourage you to shine. They inspire and motivate others to achieve their full potential.
What makes us stand out?
At Phantom, we don’t just walk the walk, we talk the talk. Our core values aren’t something that is written for flare; they are demonstrated everyday by our caring, hardworking, and honest team members. We are constantly striving to improve ourselves, whether that’s with our products, our relationships or our business–and continually succeed in doing so.
We’re growing
Our team comes from a dozen different countries, bringing a truly diverse array of experiences and talent. We welcome applicants who are passionate about what they do, and who are eager to grow right along with us.
Why people love Phantom:
- Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
- Tuition reimbursement, ongoing learning opportunities and support for career advancement.
- Competitive compensation and group medical and dental benefits/insurance, Employee Care program and on-site life coach.
- Managers who value work-life balance.
- Regular team building and social events – everything from pizza, food trucks, barbecue lunches to our annual holiday party.
- Support for local and international charities, including World Vision and Cyrus Center.
- As well as… onsite parking, casual dress code, employee discount, profit sharing, and more
Please note that, due to volume, we will only reach out to applicants chosen for an interview. Thank you for understanding!
At Phantom we know that our supervisors have a challenging, yet crucial role within the company. The successful candidate will be passionate about modeling the company values, to speak the truth, to serve each other, to practice stewardship, and to pursue excellence, and will bring open-mindedness to the flexibility required in this position.
Summary:
Reporting to the Production Supervisor and accepting daily direction from the area Team Lead, the Production Technician is expected to achieve pre-determined product volume output and consistently meet established quality standards. To ensure this is accomplished, it may be necessary for the Production Technician to transfer departments in order to support company needs. The Production Technician will interact daily with other team members, to successfully meet product demands. As a key member of the production team, the incumbent is expected to consistently demonstrate, and encourage in others, the organization’s core corporate values.
Position Responsibilities:
(include, but are not limited to, the following)
- Abide by all trained safety regulations for the role.
- Review all material used for defects as per quality specification training.
- Accurately record and communicate all scrap as a result of defective material.
- Review work order travelers and determine specifications for all products ensuring all orders are produced as per the details reviewed.
- Ensure proper knowledge and ability of the equipment being used.
- Perform all steps as per training to the work instruction.
- Maintain quality by strictly adhering to the steps as outlined in the work instructions paying attention to critical quality steps as outlined in training.
- Meet production efficiency levels as indicated during training.
- Report production completions accurately daily.
- Complete daily workstation cleaning and organization as per checklist.
- Complete washroom and lunchroom cleaning as per checklist and rotation schedule.
- Report to the Team lead any defects or abnormalities as they occur.
Academic Achievements and Work Experience:
- Completion of High School Diploma (Grade 12 or equivalent)
Shift Details
- Both morning shifts and evening shifts available!
- 6:00am – 2:30pm & 2:30pm – 11:00pm
- An hourly wage of $20.60 per hour, with an additional $0.50 per hour if you are working the evening shift!
Note: This is an on-site job, applicants must be available locally and legally entitled to work in Canada.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Superior attention to detail.
- Ability to maintain composure, and work accurately and quickly during sustained periods of high pressure.
- Meet or exceed product volumes as indicated by operational requirements.
- Comfortable in a team environment together with a keen understanding of team accomplishments.
- A genuine desire to provide customer service at the highest level.
- Ability to remain focused when completing very repetitive tasks.
- Excellent attitude towards workplace safety, and quality of product/materials.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
- Ability to maintain a positive and professional attitude in dealing with internal and external contacts.
At Phantom, making life better is our mission for our customers and our employees. We’re driven by our vision and values – it’s what sets us apart as a company – and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we’re the top-selling retractable screen, and our products are international.
We’re looking for a Human Resource Generalist who provides a wide range of generalist support for a variety of HR-related activities at Phantom. From keeping the HR database and filing system organized to engaging with internal and external contacts like a true professional, you’ll be a part of it all. As a valued member of the Phantom team, you’ll not just uphold our core corporate values—you’ll help them shine in everything we do.
Payroll
- Oversee bi-weekly payroll (we use Dayforce), producing payroll reports maintaining all paper or system-based documents in compliance with Phantom policies and statutory requirements.
- Respond to all payroll-related questions and concerns.
Group Benefits
- Maintain current knowledge of Phantom’s group benefits plan.
- Act as an extension of the Third-Party Agent by responding to employee enquiries promptly and accurately.
- Track eligibility dates for Benefit enrollment and provide application forms to affected employees.
- Accept and promptly act upon all employee requests for changes to existing coverage, provide information and forms, and update internal and external databases.
- Create new and maintain existing detailed and accurate records of group benefits coverage for individual employees.
- Manage employee benefits and, in conjunction with Finance, administer group benefits.
- Notify Payroll of new hires, terminations and all changes to monthly premium deductions.
General
- Demonstrates ability to cover all HR generalist functions within the Employee Experience department, supporting the HR Generalists – Talent Acquisition and Safety and Security as needed.
- Respond to all general enquires, providing consistent and accurate interpretation of legislation and/or employment policies.
- Create various documents such as file notes, announcements, news items and other correspondence.
- Promptly update and maintain employee files electronically and paper based.
- Ownership & champion on the use of Synergy and Dayforce software.
- Ensure performance reviews are generated, distributed, and uploaded in a timely manner; work with Supervisors to ensure reviews are completed, communicated and returned so reviews can be tracked and saved.
- Compile a quarterly summary of exit interviews, and when required complete exit interviews.
- Track the renew dates for reoccurring processes such as Averaging Agreements, synergy updates, etc.; create new and/or revise; liaise with manager and employee and issue replacement agreements.
- Create/revise and maintain a variety of documents such as spreadsheets, lists, correspondence, file notes, and other information using MS Office, Excel, and other software.
- Performance evaluation process – review forms / identify deviations
- Assist in the creation of power point presentations and supporting documents for internal training and communication purposes.
- Promptly enter a variety of data into the HRIS and ensure that all new records are promptly created, and existing records are accurately maintained.
- Maintain a ‘bring-forward’ system to ensure commitments are fulfilled and follow up is completed.
- Promoting Rewards and Recognition initiatives from Administrative and execution perspectives.
- Manage all HR functions inc. management of HRIS, time and attendance, HR admin, benefits and company culture initiatives
- Conduct internal/external research on an as-needed basis as directed.
- Perform all duties in a positive manner, demonstrating professionalism at all times.
- Participate in job-related programs or associated personal development initiatives as required and perform all other duties as assigned.
Salary
- Between $70,000 – $80,000 per year, salary dependent on experience.
Note: This is an on-site job, applicants must be available locally and legally entitled to work in Canada.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- A keen understanding of the need to maintain confidentiality when coming into contact with sensitive information and the ability to use an appropriate level of discretion.
- Experience using Dayforce, including payroll, benefits and reporting modules.
- Demonstrated understanding, interpretation, and application of the Employment Standards Act of BC, and Human Rights legislation.
- Above average level of attention to detail and accuracy in all tasks.
- Ability to create legible and grammatically correct correspondence and other documents for internal and external use.
- Ability to remain calm, focused, and professional in a high-pressure environment that is subject to constant interruptions.
- Proficient in a Windows environment, with extensive use of Word, Excel, and Power Point at an intermediate to advanced level; demonstrated accurate keyboarding skills.
- Superior interpersonal and communication skills; interacting comfortably and confidently in writing or orally with internal and external contacts at all levels.
- An ability to anticipate problems, using sound judgement to evaluate and analyze information; pro-actively and effectively resolving issues with a minimum of supervision.
- Organized, methodical; able to remain calm and focused and appropriately structure workflow in order to accomplish multiple and changing priorities.
Summary:
Reporting to the Production Supervisor and accepting daily direction from the area Team Lead, the Production Technician is expected to achieve pre-determined product volume output and consistently meet established quality standards. To ensure this is accomplished, it may be necessary for the Production Technician to transfer departments in order to support company needs. The Production Technician will interact daily with other team members, to successfully meet product demands. As a key member of the production team, the incumbent is expected to consistently demonstrate, and encourage in others, the organization’s core corporate values.
Position Responsibilities:
(include, but are not limited to, the following)
- Abide by all trained safety regulations for the role.
- Review all material used for defects as per quality specification training.
- Accurately record and communicate all scrap as a result of defective material.
- Review work order travelers and determine specifications for all products ensuring all orders are produced as per the details reviewed.
- Ensure proper knowledge and ability of the equipment being used.
- Perform all steps as per training to the work instruction.
- Maintain quality by strictly adhering to the steps as outlined in the work instructions paying attention to critical quality steps as outlined in training.
- Meet production efficiency levels as indicated during training.
- Report production completion accurately, on a daily basis.
- Complete daily workstation cleaning and organization as per checklist.
- Complete washroom and lunchroom cleaning as per checklist and rotation schedule.
- Report to the Team lead any defects or abnormalities as they occur.
Shift Details
- Morning and Evening shifts available
- Either 6am-2:30pm or 2:30pm – 11:00pm
Wage
- An hourly wage starting at $21.10 per hour, with an additional $0.50 per hour if you are working the evening shift
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production or lead hand roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Superior attention to detail.
- Ability to maintain composure, and work accurately and quickly during sustained periods of high pressure.
- Meet or exceed product volumes as indicated by operational requirements.
- Comfortable in a team environment together with a keen understanding of team accomplishments.
- A genuine desire to provide customer service at the highest level.
- Ability to remain focused when completing very repetitive tasks.
- Excellent attitude towards workplace safety, and quality of product/materials.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
- Ability to maintain a positive and professional attitude in dealing with internal and external contacts.
Achievements and Work Experience
- Completion of High School Diploma (Grade 12 or equivalent)
Summary:
This senior manufacturing position is accountable for leading the planning, organizing, and controlling of all manufacturing activities and processes necessary to support the delivery of the Phantom Experience to our customers.
The Advanced Manufacturing Engineer will drive a culture of safety, quality (effectiveness), and productivity (efficiency). As a senior technical leader on the Phantom team, they will provide expertise in automation strategy and implementation, achieving corporate and department quality goals, mentor junior engineering staff, consistently demonstrate the organization’s core corporate values, and champion Phantom’s overall strategic vision.
Automation is integral to this role, requiring deep technical expertise in automated manufacturing systems to drive operational excellence and competitive advantage.
Position Responsibilities:
(include, but are not limited to, the following)
Manufacturing
Processes, Procedures & Instructions
- Provide technical and subject matter expertise and leadership to manufacturing processes, automation, CNC Workstation.
- Work closely with Product Design team to ensure that new designs are manufacturable in a repeatable, efficient, and perfect quality manner.
- Analyze and design advanced lean manufacturing systems to optimize space, equipment, material, and personnel. This includes the development of Standardized Work Combination Tables and the integration of automated solutions.
- Ensure manufacturing conforms to agreed requirements, processes deliver intended outputs.
- Identify major strategic opportunities for improvement.
- Act as the facility’s subject matter expert concerning new manufacturing technologies, equipment, and applicable legislation.
- Lead the execution of complex PFMEAs and DOEs to ensure proper process implementation, tolerance stack-up control, and optimization.
- Ensure all production commitments are met by engineering functional tooling, fixtures, and jigs, and ensuring optimized working processes are employed.
**This role requires extensive experience in industrial automation and will be the key driver of automation strategy across all manufacturing processes.
Specifications
- Ensure specifications are met for new and existing processes, products, and services
- Read, analyze, and interpret common industrial, manufacturing and technical procedures, professional journals, schematics, diagrams, drawings, and blueprints
- Specification of equipment, automation, and tooling builds – managing the equipment build projects and leading the commissioning processes and installation.
New Product Development & Launch (NPI)
- Provide input to product development during the design phase of new products, assess complex process requirements, and provide guidance for design-for-manufacturability (DFM) with automation considerations.
- Lead and manage all current and new product introductions.
- Develop, test, and validate complex manufacturing processes and automated systems.
Identification and Traceability
- Develop, implement and maintain unique identification of products (and services) when necessary to ensure conformity and when traceability is a requirement
Monitoring, Measurement & Corrective Action
- Perform advanced time, motion, and methods studies—utilizing lean frameworks and Toyota industrial engineering tools—to establish standard production rates and significantly improve efficiencies.
- Analyze internal and external quality data (customer feedback, complaints, quality escapes) and initiate highly effective manufacturing corrective actions at the root-cause level.
- Develop, implement, and manage the facility’s calibration and verification programs.
Auditing / Management Review
- Audit and report on the effectiveness of the manufacturing and maintenance management system
General & Safety
- Ensure all manufacturing safety regulatory policies and procedures are always implemented and maintained.
- Participate in the continuous improvement of the Safety Program, including development of written safe work instructions and completion of assigned safety tasks
Leadership & Human Resources
- Provide advanced on-the-job training, mentorship, direction, feedback, and career planning support to junior engineers and production staff.
- Lead and/or participate in cross-functional meetings regarding the resolution of complex, ongoing challenges, and spearhead the design of new procedures, plant layouts, and process plans.
General
- Support supply chain in the establishment of vendor assessments (ensuring vendors are manufacturing product according to specifications) and inspection plans and methods
- Support engineering in the adoption of best practices / processes
- Provide project management for site initiatives including but not limited to NPI and continuous improvement projects
- Support continuous improvement teams
Wage
- $100k – $110k Salary range
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production or lead hand roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
General & Communication
- A strategic and analytical thinker with a professional disposition and the ability to maintain composure while leading through complex situations.
- A skilled communicator with proficiency in reading, writing, speaking, and listening, capable of presenting confidently to management, vendors, and cross-functional teams.
- Excellent math abilities and expert working knowledge of data analysis/statistical methods.
- Flexibility to work non-regular hours to accomplish critical, non-routine project activities.
- A skilled communicator with proficiency in all four English language skills: reading, writing, speaking, and listening
- Mature, confident and comfortable in dealing with a variety of contacts at all levels
-
A keen understanding and respect of the need to maintain confidentiality when coming into contact with sensitive information
Technical & Computer Skills - Proficient use of Solid Works / AutoCAD for advanced modeling and layout.
- Proficient use of the Microsoft Office Suite with MS Excel at an advanced level.
-
Familiarity with software programs such as MS Project, Minitab, computerized maintenance management software, and ERP systems is expected.
Certificates / Licenses / Permits -
Occasional travel to vendor sites may be required therefore:
- Class 5 (or higher) Driver’s License (with acceptable Driver’s Abstract)
- Ability to travel throughout North America as required (Passport without travel restrictions)
- Access to an insured vehicle
Achievements and Work Experience
- Academic: Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or equivalent.
-
Certifications: Lean certification and/or Six Sigma certification are highly desirable for this senior position.
Work Experience - Minimum 5+ years of progressive experience in a manufacturing/assembly environment, with a proven track record of leading NPI, extensive automation system integration, and significant continuous improvement initiatives with emphasis on automated manufacturing solutions.
Summary:
The Customer Experience Manager plays a pivotal role in ensuring that Phantom provides an exceptional level of customer service. Our commitment to exceptional customer service is at the core of our organization. By going above and beyond, we strive to make Phantom accessible and convenient for our valued customers. In this capacity, the Customer Experience Manager oversees the customer journey, from the ordering process, and product support as well as the management of the customer sales and warranty claim programs. From streamlining business transactions to effectively managing customer sales and warranty claims, the Customer Experience Manager will be instrumental in enhancing the overall customer journey. This role will be the Customer champion – building the trust and Distributor relationships to ensure loyalty and aligning service and product satisfaction.
Position Responsibilities:
(include, but are not limited to, the following)
- Responsible for the operational requirements of Order Fulfilment and Product Technical Support areas within the company
- Support the creation and implementation of annual strategic plans for the Customer Experience department
- Recommend, implement & maintain the customer service philosophy, processes and standards.
-
Act as the Voice of Customer champion between our customers and Phantom and maintain an effective and efficient two-way flow of all pertinent information.
Customer Service Excellence - Establish and foster a culture that prioritizes exceptional customer service within our established definition of the Phantom Experience while pursuing the goal to being ‘Easier to Do Business With’
- Develop and implement strategies that ensure our customers receive the highest level of service possible and continuously enhance the customer experience.
- Monitor customer satisfaction metrics and feedback, identifying areas for improvement and driving customer-centric initiatives.
- Responsible for and act as first point of contact for end-consumer queries and complaints whether product or distributor-related
- Improve tracking and analysis of customer issues to understand trends etc. related to product implementation or technical issues, direct from distributors.
- Execute Phantom’s pricing philosophy and pricing decisions (product and freight), extending reasonable goodwill gestures to right any wrongs and managing the customer mulligan program to defined parameters
- Collaborate with cross-functional teams, working to streamline and optimize the product ordering process from product catalogue, pricing, ordering platform, shipping & logistics, and after-sales service and support, to provide customers with a seamless and effortless experience.
- Customer Sales Claim Management
- Manage and improve the customer sales claim process which aligns with our Customer Experience philosophy.
- Ensure that customer complaints and concerns are handled efficiently and effectively and inform the organization to effect correction and prevention.
- Train and mentor the customer service team, equipping them with the necessary skills to manage and resolve sales claim issues to the delight of our customers, ultimately improving customer retention.
-
Collaborate with relevant stakeholders, to investigate and resolve complex or escalated sales claim cases, ensuring fair outcomes for all parties involved.
Warranty Claim Process Management - Acting as the champion Voice of the Customer, ensure incoming feedback on Product and Installation concerns are dealt with in a timely and appropriate manner and communicated to the right parties, including the Quality Review Board
- Collaborate with the internal Quality Review Board team members and quality assurance teams to identify and address recurring warranty issues, allowing us to improve product reliability and ultimately enhance customer satisfaction.
- Responsible for timely, accurate and solution-focused communication to our customer base for all product warranty issues.
- Establish and maintain a comprehensive warranty claim process.
- Ensure that customer warranty claims are handled promptly and resolved in a timely manner.
-
Provide guidance and support to the customer service team, to ensure that warranty claims are managed in compliance with company policies and procedures.
Order Fulfillment - Management of the team that administers distributor orders, scheduling and communicating fulfilment and Order and shipping queries (i.e. chasing emergency questions).
- Ensuring the Orders Helpdesk is available at the times reflective of our Distributors’ needs.
-
Work closely with the Business Development team supporting end-consumers.
Product Technical Support - Oversee the product technical support team, ensuring that customers feel their inquiries and issues are heard and responded to with stellar two-way communication, being resolved promptly and effectively.
- Collaborate with the Product Management and Development leaders to ensure members of the organization learn and maintain the appropriate level of product knowledge required for their role.
- Responsible for the creation of a Product, Installation & Quality Training Certification program (Produce training videos and supporting documents).
- Responsible for delivery of all Distributor training.
Wage
- $88k-99k salary range
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production or lead hand roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Position Requirements:
- A confident self-starter with a cheerful yet professional disposition; a positive and upbeat personality and a genuine desire to provide customer service at the highest level.
- Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contacts at all levels. In particular, an ability to engage and influence stakeholders at all levels of the organization.
- An aptitude for time-management; the ability to multi-task and remain calm and focused on an environment subject to constant interruptions.
- In-depth knowledge of order management and warranty claim processes.
- Ability to thrive in a fast-paced, dynamic environment.
- A can-do attitude with a keen understanding of team dynamics, and the accomplishment of team goals and objectives, as well as the ability to work independently as required.
- Accurate and efficient keyboarding skills using Microsoft Office, and other software programs.
- A high degree of initiative and the ability to work with minimal supervision.
- Pursuit of Operational Excellence: continuously improve the demand driven flow of customer value.
- The successful candidate must have a proven track record in a senior customer experience role, demonstrating a strong focus on customer satisfaction and service excellence through customer service technologies and tools.
- Excellent leadership and team management skills are essential. The ability to motivate and inspire a diverse team will be key to success in this role.
- Strong analytical and problem-solving abilities, coupled with a strategic mindset, are necessary to drive continuous improvement initiatives.
Achievements and Work Experience
- Completion of a Degree or diploma in a Business Administration field (or equivalent).
- Minimum five years customer service experience preferably in a manufacturing setting, including minimum of two years in a leadership role.
- Knowledge and experience with Lean Management would be preferred.
- An equivalent combination of education and experience may be considered.
At Phantom we know that our supervisors have a challenging, yet crucial role within the company. The successful candidate will be passionate about modeling the company values, to speak the truth, to serve each other, to practice stewardship, and to pursue excellence, and will bring open-mindedness to the flexibility required in this position.
What You Will Do:
- Assist in the development, revision, and improvement of standard workflow and execution timelines with the goal of reducing material waste.
- Lead day to day support for production to ensure that the right materials are delivered at the right time and place.
- Resolve material quality and supply issues as they arise.
- Co-ordinate Inventory Control tasks to support physical inventory accuracy and translate this into real-time accuracy within Phantom’s ERP system, including cycle counting, reconciling.
- Communicate with internal stakeholders including Customer Experience and Production regarding priorities and requirements for customer shipments.
- Provide informal daily updates to the Materials team with status reports of ongoing projects and strategic efforts.
- Track, monitor, and update materials KPIs daily.
- Coach and motivate the Materials team, providing effective training and cross-training.
- Ensure team members adhere to company policies, procedures, and safety rules.
- Track and update quality inspection forms for all production runs.
- Maintain a first-class, clean, and safe work environment, and positive culture.
- Work closely with maintenance to ensure machinery preventative maintenance is up to date.
- Approve and track employee vacations, corrective actions, incident investigations, and schedules.
- Other duties as assigned by the manager.
Top Three Qualities We are Looking for:
- Strong Communication: you ensure everyone on the team has the information needed to be successful.
- Empowerment: you aim to make sure the team feels empowered to make the right decisions on their own.
- Adaptability: you have the ability to adapt to company needs on the fly and plan around the daily priorities, even if there are curveballs!
Additional desirable skills:
- ERP software knowledge
- Experience working in LEAN Process manufacturing environment
- Manufacturing Engineering principles
- Dedication to self development and improvement
- Self awareness, with respectful and effective communication skills; leading by example to support and develop your team.
- An ability to learn and apply new concepts quickly
Shift Details
- Full-time, Permanent Monday to Friday 8:00 am to 4:30 pm
Salary
- Between $65,000 – $75,000 per year, salary dependent on experience.
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production, lead hand, supervisory, or management roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Completion of the following post-secondary education (or equivalent): Supervisory Skills, Quality Assurance Fundamentals, Inventory management Skills, MS Excel
- Minimum 5 years in a materials handling role with 2 years in a leadership role
- General: customer focused, flexible in work schedule, committed to self-development
- Leadership: lead by example, develop, coach, mentor, motivate and support
- Strong Communication Skills: verbal and written English, non-verbal, internal and external facing
- Proficiency in MS Office Suite (especially Excel), ERP systems and typing
- Class 5 (or higher) Driver’s License and access to insured vehicle
- Ability to travel internationally if required
- First Aid (Level 2) or willingness to receive training
At Phantom we know that our supervisors have a challenging, yet crucial role within the company. The successful candidate will be passionate about modeling the company values, to speak the truth, to serve each other, to practice stewardship, and to pursue excellence, and will bring open-mindedness to the flexibility required in this position.
What You Will Do:
- Assist in the development, revision, and improvement of standard workflow and execution timelines with the goal of reducing material waste.
- Lead day to day support for production to ensure that the right materials are delivered at the right time and place.
- Resolve material quality and supply issues as they arise.
- Co-ordinate Inventory Control tasks to support physical inventory accuracy and translate this into real-time accuracy within Phantom’s ERP system, including cycle counting, reconciling.
- Communicate with internal stakeholders including Customer Experience and Production regarding priorities and requirements for customer shipments.
- Provide informal daily updates to the Materials team with status reports of ongoing projects and strategic efforts.
- Track, monitor, and update materials KPIs daily.
- Coach and motivate the Materials team, providing effective training and cross-training.
- Ensure team members adhere to company policies, procedures, and safety rules.
- Track and update quality inspection forms for all production runs.
- Maintain a first-class, clean, and safe work environment, and positive culture.
- Work closely with maintenance to ensure machinery preventative maintenance is up to date.
- Approve and track employee vacations, corrective actions, incident investigations, and schedules.
- Other duties as assigned by the manager.
Top Three Qualities We are Looking for:
- Strong Communication: you ensure everyone on the team has the information needed to be successful.
- Empowerment: you aim to make sure the team feels empowered to make the right decisions on their own.
- Adaptability: you have the ability to adapt to company needs on the fly and plan around the daily priorities, even if there are curveballs!
Additional desirable skills:
- ERP software knowledge
- Experience working in LEAN Process manufacturing environment
- Manufacturing Engineering principles
- Dedication to self development and improvement
- Self awareness, with respectful and effective communication skills; leading by example to support and develop your team.
- An ability to learn and apply new concepts quickly
Shift Details
- Full-time, Permanent Monday to Friday 8:00 am to 4:30 pm
Salary
- Between $65,000 – $75,000 per year, salary dependent on experience.
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production, lead hand, supervisory, or management roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Completion of the following post-secondary education (or equivalent): Supervisory Skills, Quality Assurance Fundamentals, Inventory management Skills, MS Excel
- Minimum 5 years in a materials handling role with 2 years in a leadership role
- General: customer focused, flexible in work schedule, committed to self-development
- Leadership: lead by example, develop, coach, mentor, motivate and support
- Strong Communication Skills: verbal and written English, non-verbal, internal and external facing
- Proficiency in MS Office Suite (especially Excel), ERP systems and typing
- Class 5 (or higher) Driver’s License and access to insured vehicle
- Ability to travel internationally if required
- First Aid (Level 2) or willingness to receive training
At Phantom we know that our supervisors have a challenging, yet crucial role within the company. The successful candidate will be passionate about modeling the company values, to speak the truth, to serve each other, to practice stewardship, and to pursue excellence, and will bring open-mindedness to the flexibility required in this position.
What You Will Do:
- Assist in the development, revision, and improvement of standard workflow and execution timelines with the goal of reducing material waste.
- Lead day to day support for production to ensure that the right materials are delivered at the right time and place.
- Resolve material quality and supply issues as they arise.
- Co-ordinate Inventory Control tasks to support physical inventory accuracy and translate this into real-time accuracy within Phantom’s ERP system, including cycle counting, reconciling.
- Communicate with internal stakeholders including Customer Experience and Production regarding priorities and requirements for customer shipments.
- Provide informal daily updates to the Materials team with status reports of ongoing projects and strategic efforts.
- Track, monitor, and update materials KPIs daily.
- Coach and motivate the Materials team, providing effective training and cross-training.
- Ensure team members adhere to company policies, procedures, and safety rules.
- Track and update quality inspection forms for all production runs.
- Maintain a first-class, clean, and safe work environment, and positive culture.
- Work closely with maintenance to ensure machinery preventative maintenance is up to date.
- Approve and track employee vacations, corrective actions, incident investigations, and schedules.
- Other duties as assigned by the manager.
Top Three Qualities We are Looking for:
- Strong Communication: you ensure everyone on the team has the information needed to be successful.
- Empowerment: you aim to make sure the team feels empowered to make the right decisions on their own.
- Adaptability: you have the ability to adapt to company needs on the fly and plan around the daily priorities, even if there are curveballs!
Additional desirable skills:
- ERP software knowledge
- Experience working in LEAN Process manufacturing environment
- Manufacturing Engineering principles
- Dedication to self development and improvement
- Self awareness, with respectful and effective communication skills; leading by example to support and develop your team.
- An ability to learn and apply new concepts quickly
Shift Details
- Full-time, Permanent Monday to Friday 8:00 am to 4:30 pm
Salary
- Between $65,000 – $75,000 per year, salary dependent on experience.
Note: This is an on-site job, so all applicants should be locally available and legally entitled to work in Canada.
All applications will be considered for employment, but preference will be given to candidates who have previous experience working in manufacturing, production, lead hand, supervisory, or management roles.
We would like to thank all applicants, however, only those candidates selected for interviews will be contacted.
If you require additional assistance with your application, please contact [email protected]
job requirements
The short and sweet of what we are looking for:
- Completion of the following post-secondary education (or equivalent): Supervisory Skills, Quality Assurance Fundamentals, Inventory management Skills, MS Excel
- Minimum 5 years in a materials handling role with 2 years in a leadership role
- General: customer focused, flexible in work schedule, committed to self-development
- Leadership: lead by example, develop, coach, mentor, motivate and support
- Strong Communication Skills: verbal and written English, non-verbal, internal and external facing
- Proficiency in MS Office Suite (especially Excel), ERP systems and typing
- Class 5 (or higher) Driver’s License and access to insured vehicle
- Ability to travel internationally if required
- First Aid (Level 2) or willingness to receive training
About Us
Learn how we’ve set the standard in retractable screens for over 30 years.
About Phantom Screens