What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

Service ++
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Service rating : Simplement parfait 👌 pour nous .
On s’en procurera une autre pour la porte du devant .
Product : Fantastique et vraiement pratique !
Bien fait, très résistant et facile â utiliser

DoorUnits

Service ++
Product ++

Service rating : We were extremely impressed with their service and workmanship, plus the quality of the product. Although ours was considered a smaller project (one large motorized screen, one roller screen slide door), Casper still took the time to educate us on the product, recommend solutions and describe how they would install the products on our back patio which included having to move a support column and attach flashing panels to the siding for mounting the screen tracks (which would match the existing house trim color). Casper was quality-minded, including his concern for how aesthetically the final installation would look, a testimony to his goal of quality workmanship. We previously had another local company come out and review the project. The sales lady, although very nice, didn't know much about anything, had no real solutions, and instead gave us beautiful brochures on huge, expensive outdoor installations. She also said we'd have to basically cut the existing siding out for the track installation (which, as Casper later said, would have demeaned the moisture integrity of the outside wall.) Yes, we would most definitely recommend Phantom Screens.
Product : See previous post for details.

DoorUnits

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Service rating : Excellent, they showed up when they were supposed to and did a professional job. The screen looks and works great. I highly recommend them and the screen.
Product : great service


On 12-Dec-2019 the supplier responded:
Thank you Mike! We're so happy to hear about the wonderful service you received and that your screen is working out great for you!

DoorUnits

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Service rating : Phantom Screens provide prompt service, excellent installation and a quality product at a reasonable price. I definitely recommend Phantom Screens for disappearing door screens.
Product : Very good product and easy to use


On 11-Dec-2019 the supplier responded:
Thank you for the lovely review! We love hearing that you received excellent service and had a great experience! We hope you love your new screen for many years!

DoorUnits

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Service rating : Excellent service!
Product : they are good


On 09-Dec-2019 the supplier responded:
Thank you! We're glad to know that the service you received was excellent!

LargeUnits

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Service rating : Service was very professional. It feels like we added an extra room on our house. I would definitely do this again.
Product : Professional service, great quality!


On 09-Dec-2019 the supplier responded:
Thank you for the great review! We're so happy to hear about the wonderful experience you received and that our screens allow you enjoy your porch much more now!

DoorUnits

Service +
Product ++

Service rating : There was some delay in receiving the order, twice, but the product is a good deal for the price.....so far. The representative that did the measuring and installation is phenomenal.
Product : Haven't had the product long, but so far so goood.


On 09-Dec-2019 the supplier responded:
Thank you! We do apologize that it took longer than it should have to receive your order. However, we are very happy to hear you're enjoying your screen so far and that the installation experience went well! We hope you continue to enjoy your screen for many years!

DoorUnits

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Service rating : The service was perfect and the product is wonderful. We recently got two puppies and until they settle down, we can't use it. One of them's first lunge dislodged the screen from the frame. I'll get it fixed when the weather gets warmer.
Product : I'm very happy with the purchase


On 09-Dec-2019 the supplier responded:
Thank you Arlene for the wonderful feedback! We're very pleased to hear you're happy with your screen and are excited for you to be able to enjoy it daily when the weather gets warmer. When you plan on getting it repaired, please let us know if you need assistance.

LargeUnits

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Service rating : Service was impeccable! The owner came out right away and fixed the problem!
Product : The owner came out and fixed the problem right away. He was very hands on and personable too!


On 05-Dec-2019 the supplier responded:
Thank you for taking the time to leave us this great review! We're happy to hear your screen was able to be fixed right away!

LargeUnits

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Service rating : Wonderful customer service and great product.
Product : We are very happy with our screen. it offers the perfect protection from the sun and provides warmth on a cold day.


On 05-Dec-2019 the supplier responded:
Thank you Barb! we are so pleased to hear that you're happy with your screen and the benefits it provides you in both cold and warm weather. We hope you continue to enjoy your screen for many years to come!

DoorUnits

Service +
Product +

Service rating : The Phantom service was great and on time. The office lady I worked with was very helpful when I needed to change my appointment. The technician finished the job in good time. The screen does have a slight wave in it at the bottom half - not stretched as tightly as maybe it should be - hence the 4 stars.
Product : I think I already did that. Service was great, installation of a tight screen could have been a little better.


On 05-Dec-2019 the supplier responded:
Thank you for the feedback! We're very happy to hear that you received friendly and helpful service. If you continue to have a wave in the screen after several uses, please give us or your installer a call to have someone fix it - we always want to make sure our customers are 100% satisfied with our products and services.

LargeUnits

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Service rating : From quote to completion - everything was handled smoothly and professionally.
Product : Good value for the completed project.


On 05-Dec-2019 the supplier responded:
Thank you for the feedback! We're happy to hear you had a great experience with Phantom from beginning to end.

DoorUnits

Service ++
Product +

Service rating : Service was quick and efficient . Installed by friendly gentleman. This is a great solution to achieve a screened doorway without an unattractive door! It truly is invisible ,we love it ,worth every penny .
Product : Exceeds expectations . Very pleased with quality.


On 05-Dec-2019 the supplier responded:
Thank you very much for the wonderful feedback! We love hearing about the friendly and helpful service that was provided to our customers. We're pleased to know that our screens were a perfect solution to your doorway!

DoorUnits

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Service rating : Love this screen. Installer did a wonderful job removing old screen door and installing this hidden screen when not being used. I highly recommend this company.
Product : Great product!


On 05-Dec-2019 the supplier responded:
Thank you Donna for the lovely review! We're very happy to hear that you received great service and that you're able to enjoy your new screen more than your previous one!

DoorUnits

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Service rating : The screen door is phenomenal and Kevin, the installer, could not have been any nicer or more careful.. His workmanship was top notch ... screen door went in without a hitch and the installation is perfect.
Product : Excellent product. Purchase was easy.

DoorUnits

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Service rating : Very professional service
Product : It has been only a few weeks since we have the screens.


On 04-Dec-2019 the supplier responded:
Thank you for taking the time to leave us a review!

DoorUnits

Service ++
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Service rating : Service was great. Prompt delivery. Compident instalation. Pleasant installer.Office people helpful.
Product : This is my second Phantom door. W had one at our old house and had to have one at our new one.


On 04-Dec-2019 the supplier responded:
Thank you John! We're so happy to hear that you had such a great experience. We're also glad to know you chose us again at your new house!

DoorUnits

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Service rating : The salesman was gracious, efficient and understood my time frame.
Product : They are really lovely and easy to use.


On 04-Dec-2019 the supplier responded:
Thank you Gail! It's great to hear about the wonderful service you received!

LargeUnits

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Service rating : Professional installation, it looks fantastic and works perfectly. The installation crew came as scheduled (both for measurements and installation), and coordinated flawlessly with a contractor replacing decking and other deck components. Couldn't be more pleased with the result--would certainly hire them again if we had another project.
Product : For the reasons stated above. Great attention to detail, and works just as they said it would


On 04-Dec-2019 the supplier responded:
Thank you for the wonderful review! We're very pleased to hear that your screen is working perfectly for you and that you received excellent service!

DoorUnits

Service -
Product +

Service rating : Installer was vague and lacked personality
Product : Good product. Difficult to recognize that it is there and therefore easy to walk into


On 04-Dec-2019 the supplier responded:
Thank you for the honest review. We're glad that you're enjoying your screen.

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