What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

Service ++
Product ++

Service rating : The service was perfect and the product is wonderful. We recently got two puppies and until they settle down, we can't use it. One of them's first lunge dislodged the screen from the frame. I'll get it fixed when the weather gets warmer.
Product : I'm very happy with the purchase

LargeUnits

Service ++
Product ++

Service rating : Service was impeccable! The owner came out right away and fixed the problem!
Product : The owner came out and fixed the problem right away. He was very hands on and personable too!


On 05-Dec-2019 the supplier responded:
Thank you for taking the time to leave us this great review! We're happy to hear your screen was able to be fixed right away!

LargeUnits

Service ++
Product ++

Service rating : Wonderful customer service and great product.
Product : We are very happy with our screen. it offers the perfect protection from the sun and provides warmth on a cold day.


On 05-Dec-2019 the supplier responded:
Thank you Barb! we are so pleased to hear that you're happy with your screen and the benefits it provides you in both cold and warm weather. We hope you continue to enjoy your screen for many years to come!

DoorUnits

Service +
Product +

Service rating : The Phantom service was great and on time. The office lady I worked with was very helpful when I needed to change my appointment. The technician finished the job in good time. The screen does have a slight wave in it at the bottom half - not stretched as tightly as maybe it should be - hence the 4 stars.
Product : I think I already did that. Service was great, installation of a tight screen could have been a little better.


On 05-Dec-2019 the supplier responded:
Thank you for the feedback! We're very happy to hear that you received friendly and helpful service. If you continue to have a wave in the screen after several uses, please give us or your installer a call to have someone fix it - we always want to make sure our customers are 100% satisfied with our products and services.

LargeUnits

Service ++
Product ++

Service rating : From quote to completion - everything was handled smoothly and professionally.
Product : Good value for the completed project.


On 05-Dec-2019 the supplier responded:
Thank you for the feedback! We're happy to hear you had a great experience with Phantom from beginning to end.

DoorUnits

Service ++
Product +

Service rating : Service was quick and efficient . Installed by friendly gentleman. This is a great solution to achieve a screened doorway without an unattractive door! It truly is invisible ,we love it ,worth every penny .
Product : Exceeds expectations . Very pleased with quality.


On 05-Dec-2019 the supplier responded:
Thank you very much for the wonderful feedback! We love hearing about the friendly and helpful service that was provided to our customers. We're pleased to know that our screens were a perfect solution to your doorway!

DoorUnits

Service ++
Product ++

Service rating : Love this screen. Installer did a wonderful job removing old screen door and installing this hidden screen when not being used. I highly recommend this company.
Product : Great product!


On 05-Dec-2019 the supplier responded:
Thank you Donna for the lovely review! We're very happy to hear that you received great service and that you're able to enjoy your new screen more than your previous one!

DoorUnits

Service ++
Product ++

Service rating : The screen door is phenomenal and Kevin, the installer, could not have been any nicer or more careful.. His workmanship was top notch ... screen door went in without a hitch and the installation is perfect.
Product : Excellent product. Purchase was easy.

DoorUnits

Service ++
Product +

Service rating : Very professional service
Product : It has been only a few weeks since we have the screens.


On 04-Dec-2019 the supplier responded:
Thank you for taking the time to leave us a review!

DoorUnits

Service ++
Product ++

Service rating : Service was great. Prompt delivery. Compident instalation. Pleasant installer.Office people helpful.
Product : This is my second Phantom door. W had one at our old house and had to have one at our new one.


On 04-Dec-2019 the supplier responded:
Thank you John! We're so happy to hear that you had such a great experience. We're also glad to know you chose us again at your new house!

DoorUnits

Service ++
Product ++

Service rating : The salesman was gracious, efficient and understood my time frame.
Product : They are really lovely and easy to use.


On 04-Dec-2019 the supplier responded:
Thank you Gail! It's great to hear about the wonderful service you received!

LargeUnits

Service ++
Product ++

Service rating : Professional installation, it looks fantastic and works perfectly. The installation crew came as scheduled (both for measurements and installation), and coordinated flawlessly with a contractor replacing decking and other deck components. Couldn't be more pleased with the result--would certainly hire them again if we had another project.
Product : For the reasons stated above. Great attention to detail, and works just as they said it would


On 04-Dec-2019 the supplier responded:
Thank you for the wonderful review! We're very pleased to hear that your screen is working perfectly for you and that you received excellent service!

DoorUnits

Service -
Product +

Service rating : Installer was vague and lacked personality
Product : Good product. Difficult to recognize that it is there and therefore easy to walk into


On 04-Dec-2019 the supplier responded:
Thank you for the honest review. We're glad that you're enjoying your screen.

DoorUnits

Service ++
Product ++

Service rating : Great experience. Kevin did a very professional job measuring and then installing the screen.
Product : Screen door fits perfectly and is invisible when not in use, just slides right into the pocket on the door.


On 02-Dec-2019 the supplier responded:
Thank you! We're very happy to hear that you received excellent service from beginning to end.

LargeUnits

Service ++
Product ++

Service rating : Outstanding job. Work completed professionally and right on schedule. We are extremely pleased with our new screens.
Product : We are extremely pleased.


On 02-Dec-2019 the supplier responded:
Thank you! We're very pleased to hear about your wonderful experience and that you are enjoying your new screens!

LargeUnits

Service ++
Product ++

Service rating : Excellent service!
Product : Great product!


On 02-Dec-2019 the supplier responded:
Thank you for the wonderful feedback!

DoorUnits

Service -
Product -

Service rating : Installed defective retractable screen (screen too loose when closed). Office said they would call for date to have installer fix problem. Maybe a week and a half and still no call. Product seems to be good quality but installers seem over scheduled. Like many companies, once they get paid it's hard to get satisfactory service for problems with the product. Too bad. Would have recommended for several neighbors but don't want to be responsible if they experience the same problems.
Product : See above review.


On 19-Nov-2019 the supplier responded:
Hi Peter - thank you for the honest review. We always want to deliver the best products and services and we are very sorry that this did not happen. We'd like to get in touch with you directly to remedy this and have the installer provide you with a confirmed date to fix the screen. Please either call us at 604-855-3654 or email us at [email protected] with your contact information. We apologize again for your disappointing experience but look forward to hearing from you so we can make things right!

DoorUnits

Service +
Product ++

Service rating : They did install the screen, but they installed it on the wrong side of the door. It needed to be removed and reinstalled correctly.
Product : Good product.


On 15-Nov-2019 the supplier responded:
Thank you for the honest review. We apologize that the screen wasn't installed correctly the first time and for any inconvenience it may have caused you. We hope now that it's installed correctly, it is working great for you and that you're enjoying it.


On 15-Nov-2019 the customer added:
The screen is wonderful. Now, all I have to do is to remember to open it before I go through it.

See this exchange on Feefo

DoorUnits

Service ++
Product ++

Service rating : The installers worked quickly went there the operation of the screen.
Product : Excellent product and installation


On 15-Nov-2019 the supplier responded:
Thank you for the wonderful review! We hope you continue to enjoy your screen for many years to come!

DoorUnits

Service ++
Product ++

Service rating : Installer showed up on time, very professional, took time to explain the product and show us the proper methods. The area was clean as a whistle when installer finished
Product : Great product, excellent customer service.


On 13-Nov-2019 the supplier responded:
Thank you for the lovely review! It's great to hear about the wonderful service you received!

Want to see all of the unedited feedback we have collected so far?

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