What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

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Service rating : Ordered double side by side sliding screen doors. The installer arrived on time and was professional. Problem comes with the fact that the installer did not have a black top cross member to match the other black parts of the door and proceeded to install a brown one. Assured me that he would be back within ten days to install a black one. I called ten days after installation, spoke to Jim and have not heard back from him. I also was very specific that I needed screening that would keep no-see-um's out. That's not what I got. Jim said he would check into it and get back to me. Again, I have not heard back from him. I love the doors. I just want what I paid for. Please ask the proper party to follow up and see what can be done.

Thank You..........
Product : I love the doors, just want what I paid for.


On 10-Jul-2020 the supplier responded:
Hi Paul, thank you for leaving us your honest feedback. We apologize that you did not receive the correct product your ordered and have not heard back from your representative. I have passed this information along to our customer experience team so they can reach out to you directly and help get this sorted. Thank you again for letting us know of your situation and we look forward to talking with you!


On 11-Jul-2020 the customer added:
Received a call and and the installer is coming back to install black cross member this coming Wednesday and also check the screening size.

See this exchange on Feefo

DoorUnits

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Service rating : Service (installation) was fast and professional. On the first trip ( to order and measure) early in the pandemic, I requested the installer wear and mask which, on the next visit, he did.
Product : Live the product - to keep my cars from going out in an apt balcony, but wish 1) the screen didn’t open if pushed or 2) plexiglass barrier available rather than having to go to a hardware store to have something suitable but


On 10-Jul-2020 the supplier responded:
Thank you for the honest review. We're glad to know that your installer was efficient and safe by wearing a mask upon request.


On 10-Jul-2020 the customer added:
I appreciate a response to my comments. It gives the feeling that responses are impt to the company.

See this exchange on Feefo

DoorUnits

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Service rating : Great service and great product!
Product : We love the product! it is wonderful

DoorUnits

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Service rating : The staff were amazing when I called and said I needed some help as our dog had gone through the screen. They worked hard to try and get me an appointment as soon as possible within your very busy schedule. The gentlemen who came to the house, was professional, kind and detailed in his work. We are very satisfied.
Product : It is worth every penny! Thank you


On 10-Jul-2020 the supplier responded:
Thank you Tanya for leaving us this amazing review! We're so happy to hear about the excellent experience you had with our team!

DoorUnits

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Service rating : They arrived as scheduled, completed the work quickly, explained everything and left the are clean. What more could you ask for?
Product : Love this screen. It looks great and seems well-made. I hope it holds up for a very long time since it is very expensive.


On 10-Jul-2020 the supplier responded:
Thanks! We're happy to hear about the wonderful service you received. We hope you enjoy your screen for a long time!

LargeUnits

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Service rating : Quality and great service
Product : Quality and great service


On 10-Jul-2020 the supplier responded:
Thank you for taking the time to leave us your great feedback!

DoorUnits

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Service rating : They did well because in installing a good quality screen. Worth recommending!
Product : Excellent quality and easy to use.


On 10-Jul-2020 the supplier responded:
Thank you! It's great to know that you had a great experience!

DoorUnits

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Service rating : We love this screen door, when not being used, it’s out of the way. We are going to purchase another for our garage door!
Product : Good service, quick turn around time


On 10-Jul-2020 the supplier responded:
Thanks Alison! We're happy to know your new screen is doing what it's intended - make your life better!

DoorUnits

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Service rating : Love the screen. But have walked into it a few times. Not sure what kind of stickers I could get to put on at eye level. At night it doesn’t even look like there is a screen door. Hence. Why I walk into it.
Product : Walk into it a lot need some kind of stickers


On 08-Jul-2020 the supplier responded:
Hi Sherry, thanks for the honest review! We encourage you to reach out to your local installer who may provide you with Phantom stickers that can be placed onto the screen to avoid bumping into it again!


On 08-Jul-2020 the customer added:
Staff replied and I can get phantom stickers for the screen door. Very exciting. Thank you

See this exchange on Feefo

On 10-Jul-2020 the supplier responded:
You're very welcome! We're happy to know you received the help you needed!

DoorUnits

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Service rating : I was very pleased. The install was fast and courteous and the product is better than I imagined.
Product : Quick and courteous install. The product is better than I imagined. I am very pleased.


On 10-Jul-2020 the supplier responded:
Thank you for the wonderful feedback!

DoorUnits

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Service rating : The installer was very courteous and efficient. We are in a condo and he had to work on making the frame in the parking garage. Everything was double checked and he made sure the screen moved freely and looked perfect. He explained its workings and gave us the spray for the track and told us about the warranty.
We are very happy with the installation and the screen door and would recommend your company to anyone.
Product : The screen had to fit in a balcony door area a bit smaller than normal, but the installer custom made the frame. The screen door works very nicely and looks great.


On 10-Jul-2020 the supplier responded:
Thanks Noreen! We're so pleased to hear you love your new screen and the excellent service you received!

DoorUnits

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Service rating : This was our second purchase of a Phantom Screen. Obviously we were pleased with the first one which we have had for 7 years with no problems.
Product : I believe I already did so.


On 10-Jul-2020 the supplier responded:
Thanks Frank! We hope you enjoy your new screen for another 7+ years!

DoorUnits

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Service rating : A quality product and exceptional service at a fair price. Thank you Phantom Screens!!
Product : This is a purchase I would make again. Thank you for the positive experience!


On 10-Jul-2020 the supplier responded:
Thank you so much for this lovely review! We're so happy that you had such a great experience!

DoorUnits

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Service rating : Always great products and great service. Love our phantom screens. This will be the 4th door set we have purchased from phantom.
Product : Great quality and great customer service.


On 10-Jul-2020 the supplier responded:
Thanks Melissa! We're pleased to know you love all 4 of your screens!

DoorUnits

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Service rating : I saw an installer installing these in another house and asked if hr could talk to me after he finished thast job. He did, did the measurements and the next day I was called to set up an appointment. In a week I had my own phantoms! The installer was efficient and courteous. I love them!
Product : Grest product and service


On 10-Jul-2020 the supplier responded:
Thank you Janice - what a great experience! We're so happy to hear you were able to have screens of your own installed on your home. We hope you enjoy them for many years!

DoorUnits

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Service rating : Very good and fast installation
Product : Good product but overpriced. I would prefer if the screen didn’t have to be fully opened every time u stepped out for a moment.


On 10-Jul-2020 the supplier responded:
Thank you for taking the time to leave us your honest feedback!

DoorUnits

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Service rating : It was fine....the installer took his time instructing an oldie on how to use the screens. Now I wish for some hot weather to make use of my screen door and screen windows. Can you provide me some hot weather??
Product : Just good service... what more could you ask for?


On 10-Jul-2020 the supplier responded:
Thanks Marlene! We wish we could also provide warm weather along with our screens but we hope you experience it soon so you can begin enjoying your new screens to their full extent!

DoorUnits

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Service rating : Great fast professional service
Product : Love it. Great service and product


On 10-Jul-2020 the supplier responded:
Thank you Larry for the wonderful feedback!

DoorUnits

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Service rating : So far everything has been great with it! Installation also
Product : Once I saw it on someones door I knew I’d eventually get 1!


On 10-Jul-2020 the supplier responded:
Thank you! It's great knowing you have been enjoying your screen so far!

DoorUnits

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Service rating : We are so delighted with our new screens. The installer, Doug, was professional and friendly. We have referred several people to him.
Product : The doors are very solid and give us a clear view to the outside.


On 10-Jul-2020 the supplier responded:
Thank you for leaving us this amazing review!

Want to see all of the unedited feedback we have collected so far?

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