What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

Service ++
Product ++

Service rating : Friendly , capable installer. Comes prepared. Even did minor repair on previous installation at no extra charge. Enjoy being able to open the house to the breezes.
Product : Works great. enjoy the outdoor breezes indoors now.


On 23-Jun-2020 the supplier responded:
Thank you! We're happy to hear about the excellent service you received!


On 23-Jun-2020 the customer added:
!

See this exchange on Feefo

DoorUnits

Service -
Product -

Service rating : We were looking for a screen that would not detract from the overall appearance of our house. Overall, I am happy with the product although it does protrude into the door opening more than expected (+ 3.5 inches). I believe our door (with side lights) may have required a modified installation to recess barrel adequately. Unfortunately that was not discussed or offered.

I would give the product 5 stars but for the 3.5+ inch loss of door opening.

Local dealer reps are professional, friendly and responsive.
Product : Product is of good quality. I would have rated the door with 5 stars except for the 3.5+ inch protrusion into the door opening that makes delivery of any type of furniture difficult at best.


On 01-Jun-2020 the supplier responded:
Thank you for your honest feedback. We're glad to know that your installer was friendly and provided great service. We do strive to have our customers fully satisfied with our product and services and we apologize that this isn't the case. If you'd like to see if a modified re-installation of your screens is possible so the screen doesn't protrude your doorway, we can reach out to your rep to do a service call!


On 15-Jun-2020 the customer added:
Yes, please reach out to local rep to see if installation can be modified. I thought I responded earlier but have not heard anything further.

See this exchange on Feefo

DoorUnits

Service ++
Product -

Service rating : great screens, easy installation. New screens and frame blend in well with existing doors. Provided much needed disappearing screens that were not available with Pella's quad doors.
Product : expensive product, but there's no other competition...


On 24-Jun-2020 the supplier responded:
Thank you! We hope you enjoy your new screens for many years!

DoorUnits

Service ++
Product ++

Service rating : The product is nice and working fine. The installer was thorough, early even! All the options were clearly explained during the first visit.
Product : Good quality product! You get what you pay for. I buy to last.


On 24-Jun-2020 the supplier responded:
Thank you! We hope you continue to enjoy your new screen for a long time!

LargeUnits

Service ++
Product ++

Service rating : We love our Phantom screen and I would recommend it to anyone. Casper and his crew do a great job installing.
Product : Love my phantom screen. The product is worth every penny Does a great job keeping the harsh sun out, but still able to see the outdoors.


On 24-Jun-2020 the supplier responded:
Thank you! We're very pleased to know you received excellent service!

DoorUnits

Service ++
Product ++

Service rating : Wonderful product, and very professional service - start to finish!
Product : No regret at all such a great product!


On 24-Jun-2020 the supplier responded:
Thank you so much for leaving us an incredible review!

DoorUnits

Service ++
Product ++

Service rating : Product is as expected ... Service was as expected. What's not to like!
Product : see above................


On 24-Jun-2020 the supplier responded:
Thank you Derreck! We're happy to hear you had a good experience overall!

LargeUnits

Service ++
Product ++

Service rating : Would highly recommend this business
Product : Good job and prompt service


On 24-Jun-2020 the supplier responded:
Thank you very much for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : On time for consultation and installation. Friendly, informative and efficient. Love my new Phantom screen.
Product : Looks good and is just what we needed to create a cross breeze in our home on pretty Florida days.


On 24-Jun-2020 the supplier responded:
Thank you Becky! We're very happy to hear you're enjoying you screens and the fresh air it brings into your home!

DoorUnits

Service ++
Product ++

Service rating : Everything was ecellent...listallation. outcome and the man who installed it was most progessional and very personable. Highly recommend both product and installer.
Product : Lovethe product and appreciated the installer


On 24-Jun-2020 the supplier responded:
Thank you Stephen for the great review! We're very happy to know you had an excellent experience from beginning to end!

DoorUnits

Service ++
Product ++

Service rating : Service was fantastic. Worked with our schedule. We’re on time and efficient in installing two screen doors. Would recommend this company.
Product : Really love the sliding doors


On 24-Jun-2020 the supplier responded:
Thank you so much! We're pleased to know you are happy with the fast and efficient service you received. We hope you continue to enjoy your screens for many years!

DoorUnits

Service ++
Product ++

Service rating : Installation was great
Would recommend to friends and family
Product : Price was very good
Thank you


On 24-Jun-2020 the supplier responded:
Thank you so much for the lovely review!

DoorUnits

Service ++
Product ++

Service rating : I would buy from you again, and recommend your products to others.
Your service is always on time and completed in a fast efficient manner. Very friendly service.
Product : Already sent my review on previous page.


On 24-Jun-2020 the supplier responded:
Thank you so much for this lovely review! We're very happy to know you received friendly and quick service. We hope you love your screens for a long time!

DoorUnits

Service ++
Product +

Service rating : Great service. Installed in timely manner
Product : Great door. Works extremely well. I’d like to see price break for multiple purchases.


On 24-Jun-2020 the supplier responded:
Thank you for the wonderful review!

DoorUnits

Service ++
Product ++

Service rating : Came early. Very efficient. We’re repeat customers
Product : Love having screen doors for the hot weather


On 24-Jun-2020 the supplier responded:
Thank you! We're pleased to hear your happy with your screens and the service you received!

DoorUnits

Service ++
Product ++

Service rating : Excellent product and wonderful and friendly service. Would definitely recommend
Product : Excellent mans high quality product


On 24-Jun-2020 the supplier responded:
Thank you for taking the time to leave us your great feedback!

DoorUnits

Service ++
Product ++

Service rating : Absolutely amazing service and product.
Product : Love our new retractable screen . We chose it because our animals , well 2 dogs and cat.If you choose to get it one, i highly recomend it! Only put the stickers on right the way .


On 24-Jun-2020 the supplier responded:
Thank you Marika! We're very happy to hear you're enjoying your new screen and works well with your pets!

DoorUnits

Service ++
Product ++

Service rating : Quick on time wonderful product really great service
Product : A very good product neat and tidy hardly know it is there


On 24-Jun-2020 the supplier responded:
Thank you so much for leaving us this excellent review!

DoorUnits

Service ++
Product ++

Service rating : Excellent information, excellent service and excellent installation
Product : Everything was excellent and we have no problems at all


On 24-Jun-2020 the supplier responded:
Thank you Keith! We're very happy to hear about the great service you received!

DoorUnits

Service -
Product -

Service rating : Make your latch assembly more robust
Product : Its fine, hangs up sometimes


On 24-Jun-2020 the supplier responded:
Thank you for the honest review. If you're continuing to have issues with your screen closing properly, please reach out to your local Phantom representative at at 1-888-PHANTOM (742-6866) and they'd be happy to service and repair your screen!