What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

DoorUnits

Service ++
Product ++

Service rating : Once I convinced the service person that they could think outside the box and use brown on the top bar of the screen so it would not be noticeable the product looked great when installed. Because we have dogs our previous screens would stretch when the dogs walked into them. the fact that Phantom screens are loose on the bottom and can pop back into place is a terrific benefit!
Product : As previous comment they hold up great.


On 10-Nov-2020 the supplier responded:
Thank you for the great feedback! It's great to know that your new Phantom Screens look great and are holding up against your dogs!

DoorUnits

Service ++
Product ++

Service rating : Efficient and friendly.
Product : Great product. Allows breezes to permeate the household during the fall and winter months.


On 05-Nov-2020 the supplier responded:
Thank you Paul for the lovely review! We hope you enjoy your screen and the fresh air it brings into your home for many years to come.

DoorUnits

Service ++
Product ++

Service rating : They were efficient and timely in responding to our request for an estimate as well as for booking and installing our phantom screens.
Product : There were great colour choices to match my front door. I like the way the screens function.


On 05-Nov-2020 the supplier responded:
Thank you! We're happy to hear that you received an excellent experience from beginning to end. We also are pleased to know your Phantom Screen was able to match the color of your front door!

DoorUnits

Service ++
Product ++

Service rating : Very convenient to be able to retract the screen and keep the screen either open or closed. More practical then opening a screened storm door or a slider.
Product : Done above. Thank you. Roger


On 05-Nov-2020 the supplier responded:
Thank you Roger for the great feedback! We're happy to hear that our screens are doing what they are intended - make your life better!

DoorUnits

Service ++
Product ++

Service rating : Phantom Screens recommended the perfect retractable screen for my balcony door. The contractor arrived on time and installed the screen in a timely manner. He also gave me a demonstration on the proper use and care for the screen.
Product : The retractable screen was just what I was looking for! It matches the rest of my balcony door perfectly.


On 03-Nov-2020 the supplier responded:
Thank you! The screen looks great on your balcony door and we hope you continue to enjoy it for many years!

DoorUnits

Service ++
Product ++

Service rating : Excellent customer care and service and very efficient ways of booking. I was so glad Phantom Screen exists!
Product : The latch on door handle system is definitely much easier and sturdier than the traditional magnetic screen doors.


On 02-Oct-2020 the supplier responded:
Thank you for the lovely review! We're so happy you love your Phantom screen and that it's easy for you to use!

DoorUnits

Service ++
Product ++

Service rating : Looks great just what I needed
Product : Fantastic easy to use garage screen door

LargeUnits

Service ++
Product ++

Service rating : Very friendly and personable young men. Arrived on time. Cleaned up before they left for day.
Product : Absolutely love our new automated phantom screens. After several years of wishing my porch had screens, we finally took the leap and could not be happier. Temperature on porch is a good 10-15 degrees lower with screens down, and the privacy provided is fantastic. We have already recommended Southern Screens to several neighbors and friends.


On 22-Jul-2020 the supplier responded:
Thank you so much for this amazing review! We're so happy you received great service and that you're enjoying your new screens!

DoorUnits

Service ++
Product ++

Service rating : Replaced old unit with a new one. Quick and efficient installation. New latching sysyem works very well.
Product : New door latch is great. Slides smoothley and easily


On 22-Jul-2020 the supplier responded:
Thank you! We're happy your old screen has been replaced with a new and better screen!

DoorUnits

Service ++
Product ++

Service rating : I would definitely buy again
Product : It was easy no problem at all


On 22-Jul-2020 the supplier responded:
Thank you so much!

WindowUnits

Service -
Product --

Service rating : Initial installation was fine. The product has a defect after 2 years. $1500 of screens should last longer.
Product : Failed product.. latch will not unhook.


On 22-Jul-2020 the supplier responded:
Thank you Alex for your honest review. At Phantom, we always strive to deliver the best service and products and in this case, we apologize that did not happen. We would love to connect with you directly to remedy this for you and have your screen fixed so you can enjoy it again for a long time. Please contact us at 1-888-444-4142 or email us at [email protected] with your contact information so we can help you out! Thank you.

DoorUnits

Service ++
Product ++

Service rating : The installer was very professional, a perfectionist and took his time doing the installation. I’m happy that I purchased the door with the latch as it slides smoothly and with ease.
Product : It looks great and so easy to open and close. Wish I had purchased one years ago.


On 22-Jul-2020 the supplier responded:
Thank you Lori for taking the time to leave us your feedback!

DoorUnits

Service ++
Product ++

Service rating : Yes always they are reliable and trustable company in the last five years anytime I needed them They came
Product : It was good experience easy ever effectiveIn the wall on time to delivery deposit to


On 22-Jul-2020 the supplier responded:
Thank you! We're pleased to know you had another great experience with our Phantom team!

DoorUnits

Service ++
Product ++

Service rating : So impressed with the everything from the customer service during the ordering process through to the technician who installed our screen. highly recommend
Product : Love our new screen, looks and works beautifully.


On 22-Jul-2020 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!

DoorUnits

Service ++
Product ++

Service rating : Overall very happy with the purchase. Communication is clear and the installer showed up on time did a great job!
Product : I love the screen door, it looks neat and now I can get fresh air anytime


On 22-Jul-2020 the supplier responded:
Thank you for the wonderful review! We're so happy your new screens have helped you enjoy fresh air into your home!

DoorUnits

Service ++
Product ++

Service rating : Friendly and did a great job installing
Product : Like the new design of the door


On 22-Jul-2020 the supplier responded:
Thank you so much for the great feedback!

DoorUnits

Service ++
Product ++

Service rating : The service, price quote, screen, and installation quality was all perfect! Would definitely recommend this screen and company to others!
Product : all the materials were of perfect quality!!


On 22-Jul-2020 the supplier responded:
Thanks John! We're happy to hear you had a great experience from beginning to end!

DoorUnits

Service ++
Product ++

Service rating : Right from the time we ordered and including the installation we were Impressed with the service. We love the doors and would not hesitate to recommend your company The installer was very knowledgeable.
Product : We just love the doors and they have made a great addition to our home.


On 22-Jul-2020 the supplier responded:
Thank you so much for this lovely review! We're pleased to know you received excellent service. We hope you continue to enjoy your screen for many years to come!

DoorUnits

Service ++
Product +

Service rating : Love the new screen. Installer was professional. Product is exactly as advertised.
I would recommend this product, you will be happy with the result.
Product : A bit pricey, but worth it.


On 22-Jul-2020 the supplier responded:
Thank you! We're so happy you love your new screen!

DoorUnits

Service ++
Product +

Service rating : Once I received the screen doors( delayed because of the Covid19 backlog), I received great service.
Product : I am pleased with the screen door thus far( only had it for two months).The only thing I've noticed is that the screen has a "swirl" in it when viewed from the side. I sent an email to the "Phantom screen" installer about this, and I'm looking forward to having him come and address this issue.


On 22-Jul-2020 the supplier responded:
Thank you Nick! We're pleased to know you received great service! We're also glad you reached out to your installed to fix the issue you're having - hopefully soon you can fully enjoy your new screens!