Reviews
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
DoorUnits
Service rating : Nikki and Dane always do a good job
Product : Would have considered a single LARGE screen if not 2X the price, but the dual ones work, although the one I have installed a year ago does 'wrinkle' from time to time
DoorUnits
Service rating : Ken from Surrey screens did a great job of installing our screens. They are installed well and work perfectly. He was on time and explained exactly how to use them so they would last a long time.
Product : Love being able to open our French doors and not having any bugs or rodents coming in!
DoorUnits
Service rating : These screens are great. They function smoothly and look great too. Mark was a pleasure to work with.
Product : The french door screens look and work great. Mark was a pleasure to work with, a real professional.
On 14-Jun-2019 the supplier responded:
Thank you Alan! We're happy to hear about the exceptional service Mark provided you.
DoorUnits
Service rating : Great service, friendly people.
Product : Very reliable frames, mine have lasted since 2004.
On 13-Jun-2019 the supplier responded:
Thank you! We're glad you're still enjoying your screen!
DoorUnits
Service rating : Fantastic product and service. Product perfectly matches the exterior wood stained doorframe to which it is attached. Installation was quick and professional. The screen works effortlessly and is almost invisible when in use.
Product : Works effortlessly. Attractive when not in use and nearly invisible when used.
On 13-Jun-2019 the supplier responded:
Thank you James for the amazing feedback! We're so happy to hear you're enjoying your Phantom Screens and how well they match your home.
WindowUnits
Service rating : Of course the Phantom product is outstanding, but in addition, the whole installation process was excellent. After the initial visit to measure our french doors, the installer arrived soon thereafter and did a very professional job putting it up.
Product : We got a great price ordering through Home Depot and they even applied my veteran's discount. We couldn't be happier.
On 13-Jun-2019 the supplier responded:
Thank you Alan for the lovely review! We're so pleased to hear about the wonderful service you received and that you love your Phantom Screen. We hope you continue to enjoy it for many years to come!
DoorUnits
Service rating : Great product, good application for our door way.
Good service by everyone I dealt with!
Product : Great product and good service.
On 13-Jun-2019 the supplier responded:
Thank you Rebecca for taking the time to leave us this wonderful review!
DoorUnits
Service rating : Installation rapide et professionnelle. Les portes moustiquaires fonctionnent très bien. Très satisfaite.
Product : Portes fonctionnent très bien. Aucun problème.
On 13-Jun-2019 the supplier responded:
Thank you! We're glad you're happy with your new Phantom Screens!
DoorUnits
Service rating : Awesome installer . Very particular to detail. Service was very prompt as well!
Product : It has made a huge difference to our airflow in the house. We were very pleased with the installer and the prompt service!
On 13-Jun-2019 the supplier responded:
Thank you! We love hearing about how our screens make a difference in our customer's lives, for the better! We're also pleased to hear about the wonderful service you were provided.
DoorUnits
Service rating : From my first contact with Randi to my installation with Rob, I found the people both professional in their product knowledge and personal in their manner.
Product : The Phantom Screen lives up to the name ~ quiet glide and sturdy construction. I value the extended warranty for any after service that may be required.
On 13-Jun-2019 the supplier responded:
Thank you for the feedback! We're very happy to know you're enjoying your new screen and that the service you received was excellent and informative.
WindowUnits
Service rating : Great service, quick installation. Scheduling of appointments to measure and install occurred quickly and on time. Installation went quickly, the installer explained how the screen door worked and its limitations effectively.
Product : The purchase was through a big box chain, I knew what i wanted and when I saw the display, I ordered. Quick and to the point.
On 13-Jun-2019 the supplier responded:
Thank you for taking the time to leave us your feedback! We're pleased to know that your overall experience was great and that your installer was very informative!
DoorUnits
Service rating : Great service. Right price and I love love the product!!!
Product : Great service. Right price. And I love love love the product!!
On 13-Jun-2019 the supplier responded:
Thank you! We love, love, love that you're happy with your Phantom Screen!
DoorUnits
Service rating : On time, installation was excellent and the service person was friendly and professional.
Great Job!
Product : product appears to be of high quality
On 13-Jun-2019 the supplier responded:
Thank you! We're so glad to hear about the great service you received!
DoorUnits
Service rating : Arrived on time for appointment and door was installed in under an hour. They also matched an earlier coupon price, making the service even better!
Product : Should have had one installed years ago. Love the fresh air coming into the house now.
On 13-Jun-2019 the supplier responded:
Thank you John! It's great to hear about the wonderful experience you had. We know you'll continue to love the fresh air the screens let into your home for a long time!
DoorUnits
Service rating : Great installation job!! Installer was ON TIME, very patient with us when choosing colors. First class job and product is excellent. This is our fifth installation of Phantom doors over the years.
Product : Really good job, thanks for exceptional installation
DoorUnits
Service rating : Great service via email and phone, fast appointment date, and excellent install service from a friendly informative installer.
Product : Excellent customer and install service
On 13-Jun-2019 the supplier responded:
Thank you for the great review! We're pleased to know that the service you received was excellent.
DoorUnits
Service rating : they came an installed quickly
Product : one of the screens is a little loose and not square
On 13-Jun-2019 the supplier responded:
Thank you Trevor for the feedback! We want to make sure all of our customers are 100% satisfied with their screens and the service they received. Since your screen is a little loose and not square, we want to get in contact with you to remedy this. You can reach out to us directly at 1-888-444-4142 or email us at [email protected] and we can get you in touch with your local distributor to see if they can adjust your screen. Thanks again!
DoorUnits
Service rating : Everything measured and installed in 30 mins. Very friendly and informative.
Friends Chester &
Linda Zboch will be calling you soon.
Product : I have already completed this
On 13-Jun-2019 the supplier responded:
Thank you Robert for the wonderful review! We're very happy to hear about the great service you received!
DoorUnits
Service rating : The service was great and I love my retractable door.
Product : Good price. I recommend this company.
On 13-Jun-2019 the supplier responded:
Thank you Glinelle! We're pleased to hear you're happy with your new screens and the service you received.
LargeUnits
Service rating : great service by professional people! made it work for us!
Product : happy with the service. Happy with the product, and with the outcome.
On 13-Jun-2019 the supplier responded:
Thank you Anne! We're so glad to hear about your wonderful experience!