Reviews
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
DoorUnits
Service rating : Information was provided in a very professional way for us to review and the representative did exactly what he said he would do. The product was delivered in a timely manner and the installation crew was great too. No pressure!
Product : These doors work like a charm! Wish I had contacted you sooner!!
On 13-Aug-2019 the supplier responded:
Thank you for the wonderful review! We're very pleased to hear about the great service you received from the whole team. We hope you continue to enjoy your screen for many years to come!
DoorUnits
Service rating : Rep. returned calls and was on time for appointments.
Product : Excellent quality screen doors.
On 12-Aug-2019 the supplier responded:
Thank you! We're pleased to hear about the wonderful service you received!
DoorUnits
Service rating : Installer was on time, installation went smoothly, and area was cleaned up after installation. Screens are awesome!
Product : Awesome product! Ordered from Home Depot then company took over.with order and schedule. All went smoothly and we are very pleased with the whole process.
On 12-Aug-2019 the supplier responded:
Thank you Dianna for the wonderful feedback! We're very glad to hear that your whole experience from beginning to end went smoothly. We hope you continue to enjoy your new screen for many years to come!
DoorUnits
Service rating : Prompt and professional
Product : Smooth opening and closing. latch is easy to use
On 12-Aug-2019 the supplier responded:
Thank you Jack! We're very pleased to hear that you're happy with your screen and the service you received!
DoorUnits
Service rating : We had the door installed and it looks like it just belonged there all along. Perfect fit. Looks great. More importantly, the wife loves it. Awesome door.
Product : We bought the door after a lengthy research. Best around!
On 12-Aug-2019 the supplier responded:
Thank you Timothy for the lovely review! We're so happy to hear that both you and your wife love your new screen!
DoorUnits
Service rating : Product good and installation was efficient
Product : very good, good product and good installation
On 09-Aug-2019 the supplier responded:
Thank you William! We're pleased to hear you are happy with your new screen and the service you received!
DoorUnits
Service rating : Prompt service answered calls and emails with very quickly.
Product : Just what we were looking for. It’s perfect.
On 09-Aug-2019 the supplier responded:
Thank you for leaving us this wonderful review! We're pleased to hear your screen is just what you were looking for!
DoorUnits
Service rating : Delivered as expected and installed well.
Product : I like the look of the product and the operation. However the screens consistently pull out from the top and the bottom in the slightest wind which is not only irritating it defeats the purpose as insects find there way in.
On 09-Aug-2019 the supplier responded:
Thank you for the honest feedback. The purpose of our screens popping out from the top and bottom is to resist impact. If you're finding it's not staying its track, retract the screen a couple of times back and forth and it should feed itself back in. If you're continuing to have issues with it, give us a call at 1-888-444-4142 and we will help you out!
DoorUnits
Service rating : This was the best purchase I have made. I love my Phantom Screen Doors! The installation was fast and the installer was polite, informative, and cleaned up when he finished. He explained everything about the screens from how they work to warranty to basic maintenance. I was very happy with the service from start to finish. Thank you Phantom!
Product : Best looking screen doors ever. I love my Phantom Screen Doors! I have outward opening screen French doors and was concerned about what I would see in the frame however the frame for these screens are so small and blend right into my frame. The screens are quiet and smooth to operate. In the first week my large dog actually ran full speed into it not realizing it was closed and she did not rip the screen. They are pretty sturdy! I would recommend these doors to anyone and I would get them again! Love, love, love.
On 09-Aug-2019 the supplier responded:
Thank you so much for this outstanding review! We love hearing about the great customer service our team provides giving you the best experience. It's also great to know that your new screen is working out perfectly for you so you don't have to worry about the look of the screens on your home.
DoorUnits
Service rating : Fabulous on all levels. Timeliness, professionalism, courtesy - the installer was great as is the product
Product : As above, distributor was very knowledgeable, helpful, on time, respectful etc. It was a pleasure dealing with the company.
On 09-Aug-2019 the supplier responded:
Thank you! We're glad to hear that you had a wonderful experience!
DoorUnits
Service rating : Great product and service. Pricey but we keep using them at all our homes because they are so good.
Product : Keep bugs out and let the breeze come in. Perfect for the Okanagan
On 09-Aug-2019 the supplier responded:
Thank you for the wonderful review! We're so happy that you are enjoying your screens on every home you have them in. It's the best when you can have all the fresh air without the bugs!
DoorUnits
Service rating : Prompt, knowledgeable, expert installation, neat and clean
Product : Great product! So nice to have fresh air come in the house ;)
On 09-Aug-2019 the supplier responded:
Thank you Nancy! We're glad your new screen is able to bring you a nice fresh breeze into your home!
DoorUnits
Service rating : Great company. Install was on time, professionally done. Product is great. Works very smooth.
Product : Super product. Works well.
On 09-Aug-2019 the supplier responded:
Thank you Waine for taking the time to leave us your feedback! Were pleased to know that your new screen is working out great for you!
DoorUnits
Service rating : Gary Golding of Phantom Screens arrived as scheduled, surveyed the installation required and completed the installation in 90 minutes. The door was demonstrated on how to refasten the screen and the door works perfectly.
We would recommend this product and Gary Golding to anyone thinking of a screen door application. We are very pleased with the entire transaction.
Wayne Hambly
Product : Very satisfied with product and installation.
On 09-Aug-2019 the supplier responded:
Thank you Wayne for the incredible review! We are so happy to hear about how excellent your whole experience with Phantom Screens (specifically Gary) was!
DoorUnits
Service rating : Very pleased with the quality of this product! It works well and looks great, open or closed.
Product : Sturdy solid construction, smooth operation. Great!
On 09-Aug-2019 the supplier responded:
Thank you Amy! We hope you continue to enjoy your screen for many years to come!
DoorUnits
Service rating : Installation was efficient. Doug knew what he was doing. Very polite. Would buy from him again.
Product : Double French door screen. Well made
On 09-Aug-2019 the supplier responded:
Thank you Flora! It's great to know that you're enjoying your new screen and that you were provided with excellent customer service.
DoorUnits
Service rating : We had a very pleasant experience with Gary and Kathy. The screen door is just what the Doctor ordered.
Product : The screen door is awesome and exactly what what we needed.
On 09-Aug-2019 the supplier responded:
Thank you for the lovely review! We're so happy to hear about the wonderful experience you had with Gary and Kathy and that you love your new retractable screen!
DoorUnits
Service rating : The staff from the Kelowna Phantom Screens know their product extremely well. I am impressed with both the clerical staff there as well and the excellent job that was completed by the installers. Deal directly with Kelowna Phantom screens and not sublet retail stores.
Product : Had door units in the past and Phantom Door units are superior to all others
On 07-Aug-2019 the supplier responded:
Thank you James for the lovely review! We're very pleased to hear about the wonderful service you received from all the staff at our Kelowna distributor. We're glad to know you are happy with your new Phantom door screen.
DoorUnits
Service rating : The transaction was smooth and hassle-free from the original contact and informational call to the installation.
Product : Screen looks good and works perfectly. Installation was quick, expert and work site was tidy afterward.
On 06-Aug-2019 the supplier responded:
Thank you! We're very happy to hear about the lovely experience you had from beginning to end. We hope you continue to enjoy your screen fro a long time!
DoorUnits
Service rating : Excellent product and installers were very polite and professional
Product : Product is just what I wanted
On 06-Aug-2019 the supplier responded:
Thank you Evelyn! We're pleased to know your new screen is exactly what you wanted and that you received excellent customer service!