Reviews
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
Retractable Screen
Service rating : They were punctual, neat, came with masks on & were friendly.
The screen looks great!.
I had asked for a lock on the screen door but have not heard from anyone
as of yet..
Our little dog is going to love watching the neighborhood from inside the house.
Product : I am waiting for a lock.for our beautiful retractable screen.
On 22-Jun-2021 the supplier responded:
Thank you so much!
On 30-Jun-2021 the customer added:
See this exchange on FeefoWith the lock on the screen, we enjoy the cool breeze. Our little dog enjoys
watching the neighborhood & we feels secure with the screen door locked!
Thank you
DoorUnits
Service rating : The installation went quickly and smoothly. All people we dealt with were pleasant and professional.
The screens work very well.
Thank you.
Product : The screens work very well. Very nice to be able to enjoy the fresh air.
DoorUnits
Service rating : The screen has a gap opening at the bottom of the screen.
I have reached out the installer and can’t get an appointment to make the adjustments.I really like and enjoy the screen. Could be very nice after adjustments!
Product : Screen needs adjustments!
On 22-Jun-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!
On 23-Jun-2021 the customer added:
See this exchange on FeefoACCIDENTIALLY CHECKED RESOLVED
Retractable Screen
Service rating : Ike our installer was personable, knowledgeable and professional. The installation was completed in a timely manner and he took the time to explain the operation, care and cleaning of the product.
Product : While more expensive than other similar products, I'm confident that after sales support and service will be readily available if required.
On 22-Jun-2021 the supplier responded:
Thank you so much for this lovely review! We're pleased to know you received excellent service. We hope you continue to enjoy your screen for many years to come!
DoorUnits
Service rating : the service was great the installer was friendly and did a really nice job and cleaned up well when he was done . Very pleased and enjoying my screen .
Product : love my screen ,looks great and when open totally wouldn't even know it is there
On 22-Jun-2021 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!
DoorUnits
Service rating : No explanation on how the door works or warranty provided. Door keeps jamming on the bottom rail.
Product : Rally need to slam the door or else when you open it up it sticks on the bottom.
On 22-Jun-2021 the supplier responded:
Thank you for your honest review. At Phantom, we always strive to deliver the best service and products and in this case, we apologize that did not happen. We would love to connect with you directly to remedy this for you and have your screen fixed so you can enjoy it again for a long time. Please contact us at 1-888-444-4142 or email us at [email protected] with your contact information so we can help you out! Thank you.
DoorUnits
Service rating : Concise and informative communications about prep work needed, ability to get a custom color, installation scheduling, and a very functional and unobtrusive product. Only thing preventing a 5-star rating was an occasional delay in getting emails or phone calls returned.
Product : See above. Attractive, functional product; excellent instructions; excellent installation
On 22-Jun-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!
DoorUnits
Service rating : These Phantom Screens are the best investment. They look and wok so efficiently. Let the cool air in, while keeping the bugs out. This is much cheaper than air conditioning. Smells so nice with the fresh air blowing through. They are so easy to open and close.
Product : They work so smoothly. The screen is so fine it is like there is nothing there. The colours are complimentary.
On 22-Jun-2021 the supplier responded:
Thank you so much for this lovely review!
DoorUnits
Service rating : Excellent service!
Product : Excellente qualité et facile à utiliser!
On 22-Jun-2021 the supplier responded:
Thank you so much!
Retractable Screen
Service rating : Colin Arthur provided excellent sales and service. I found him personable, knowledgeable, prompt and reliable. He knows the product well and kept me apprised of install dates. The installation was timely and well-executed. Upon completion, Colin took time to ensure I understood how to operate and maintain the screens. The screens look great and work effectively.
Product : Good value; quality product; excellent install; good warranty
On 22-Jun-2021 the supplier responded:
Thank you so much for the great feedback!
DoorUnits
Service rating : professional, timely and detailed work
Product : great product and great service
On 08-Jun-2021 the supplier responded:
Thank you so much!
DoorUnits
Service rating : The product is excellent.
The installation was done professionally,& we're completely satisfied.
Product : Though there was a wait for installation,the product is excellent & has added to the enjoyment of our home.
On 08-Jun-2021 the supplier responded:
Thank you so much for the great feedback!
Retractable Screen
Service rating : service impeccable, montage rapide, politesse de l'installateur, les prix excellents
Product : très bon prix, très efficace, se manie très bien et oui c'est fantôme on les voit pas beaucoup
On 08-Jun-2021 the supplier responded:
Thank you so much!
Retractable Screen
Service rating : Screen door functions well and looks good.
Doug was terrific.
Product : Good product. Thank you.
On 08-Jun-2021 the supplier responded:
Thank you! We're pleased to know you received great service!
Retractable Screen
Service rating : Quick and efficient and looks great. Love having the outdoors in my space without the bugs. Good colour choices.
Product : Good service and installed without any fuss or damages. Fits great
On 08-Jun-2021 the supplier responded:
Thank you so much for this lovely review! We hope you continue to enjoy your screen for many years to come!
Retractable Screen
Service rating : Service was excellent. Our order was placed with ease. We didn't wait long. The installer was efficient.
Product : The screens blend well with our doors. They glide easily. With our doors open, the gardens have come inside and the cross breezes cool the house down in the evening. We highly recommend Phantom screens.
On 08-Jun-2021 the supplier responded:
Thanks! We're happy to hear you had a great experience from beginning to end!
DoorUnits
Service rating : Excellent information from installer. Excellent installation. Very please with the screen door. Much better than other retractable screen doors we have had.
Product : Works great, looks great.
On 08-Jun-2021 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!
Retractable Screen
Service rating : We’ve bought Phantom screens for two doors in our home, and we love them! Service was top notch!
Product : Great purchase and we’d purchase again!
On 08-Jun-2021 the supplier responded:
Thank you for taking the time to leave us your feedback!
Retractable Screen
Service rating : Excellent quality & great installer
Product : 😎👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
On 08-Jun-2021 the supplier responded:
Thank you so much!
Retractable Screen
Service rating : excellent service, fast and efficient.
Product : expensive product; you get what pay for.
On 08-Jun-2021 the supplier responded:
Thank you so much!