What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

Retractable Screen

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Product +

Service rating : They were timely and ordered all materials correctly. We had 3 screens installed.
Per our installer due to a new model controller there were some issues with the units working in unison (program 4). this required more operation of the units going up and down and motors were over heating and turning off on their own. Once they had a few minutes to cool everything worked fine. Units appear to be working correctly and we are enjoying them.
Product : Overall it was a good experience and our installer was very concerned and made sure they did a good installation.
It would be nice if manuals were handed out but I was able to find this on line yet the controller is a weak link in my opinion. These should be carried by the local distributor and should be readily available in the event one is broken or dropped since you cannot operate the units manually. In our case this controller is a new model and it seemed odd that there would not have been better communication between the supplier and the installer that changes were made.

Retractable Screen

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Service rating : Installer arrived on time and when he realized order was the incorrect opening went back to shop to correct and returned to install it all in the same day.
The phone intake for the order was poor though, as mistake made on the door opening twice. I corrected once and then it arrived incorrect. Was surprised that no email confirmation of the order was provided so I called and asked for it and pricing was incorrect so had to call to call to make the correction.
Product : 2nd one we've bought. We love these.

Retractable Screen

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Service rating : Once scheduled, the installation was quick and efficient. Almost invisible!
Product : Valuable purchase indeed!!!

Retractable Screen

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Service rating : They were great. Installation was quick and efficient. Screen controls worked great, as sold.
Product : Explained what we needed so we understood what we were buying.

Retractable Screen

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Service rating : Sales and installation staff were awesome!
Product : Love having the fresh air in the house!

Retractable Screen

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Service rating : The product functions well and looks good
Ryan responded quickly to my request for info and estimate
The installer was efficient and very nice
Product : I'm happy with this product both in operation and appearance.

Retractable Screen

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Service rating : The service was very well organized and professionally and timely installed.
Product : The price was on the high end but the quality and service made it a worthwhile purchase.

Retractable Screen

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Service rating : Excellent service. Booked appointment and they arrived on site when they said.
Product : Beautiful screen. Opens my condo right up!

Retractable Screen

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Service rating : The screens are wonderful and easy to open and close. We are so pleased with the way they operate.
Product : Very reasonably priced. Installation was done with care.

Retractable Screen

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Service rating : This is our second home in which we installed screens. Enjoyed them in our former we home. Performance is awesome, maintenance is easy and they look good. Installation was quick and clean.
Product : Previously owned, were great performers. Look good.

Retractable Screen

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Service rating : The service was far better than expected. The installation guys were absolutely great.
Product : Works great. Should have got it years ago.

Retractable Screen

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Service rating : Amazing, was very fast. On time and In and out within a half hour.
Product : Loving the screen, gives me some nice air flow and keeps the bugs out and the cat in.

Retractable Screen

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Service rating : Excellent product. Good service
Product : Good product. Professional service.

Retractable Screen

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Service rating : Nick was very professional and I love the new screen!
Product : This is just what I wanted! Love this screen!

Retractable Screen

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Service rating : Pleasant staff
no long waait
Profetional installation
very attractive screen door
Product : Already did
Excellent service
attractive screen door


On 09-Apr-2021 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!

Retractable Screen

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Service rating : Great family business. Everything turned out great! I would recommend them without hesitation. Thanks guys
Product : Screens were good quality and the installation was smooth.


On 09-Apr-2021 the supplier responded:
Thank you so much for leaving us an incredible review!

Retractable Screen

Service -
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Service rating : I called them the day after they installed two Phantom screens on doors. I called to schedule someone out to tighten up the front door screen, very loose. I still have not heard from anyone.
Product : The sales person was great............

Retractable Screen

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Service rating : The whole process from getting the quote, to booking the appointment and finally the installation was seamless. Well Done...
Product : //////////////////////////////////////////////////////////


On 09-Apr-2021 the supplier responded:
Thanks! We're happy to hear you had a great experience from beginning to end!

Retractable Screen

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Service rating : They were on time. Good communication. Covid friendly
Product : Exactly what I wanted for our remodel


On 09-Apr-2021 the supplier responded:
Thank you so much!

Retractable Screen

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Service rating : Absolument esthétique et fonctionnalité irréprochable
Product : Très satisfait. Qualité irréprochable. Installation sur mesure dans un délai très court. Esthétiquement irréprochable. Aucun moustiquaire visible lorsque non déployé. Le cadre est agencé au cadre de porte existant pour devenir presque invisible..