Reviews
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
DoorUnits
Service rating : Fast install. Excellent work. We enjoyed the spring weather very much this year because of the screen.
Product : Fast install. Excellent work. We enjoyed the spring weather very much this year because of the screen.
On 17-Apr-2019 the supplier responded:
Thank you Rick! We're happy to hear that you're enjoying your screens!
WindowUnits
Service rating : I thought they were very professional and cordial. The installation went in without any issues and we love the screen.
Product : Good price. Sales was very nice and professional.
On 10-Apr-2019 the supplier responded:
Thank you Ken! We're so happy to hear about your great experience!
DoorUnits
Service rating : Knowledgeable salesmen. Knew the product, understood the process. Installation appeared adequate. One small 2/3 inch stretch of caulking in upper right hand corner shows daylight. I have to admit I have not brought to the attention of the installer.
Product : Knowledgeable salesmen. Process good
On 09-Apr-2019 the supplier responded:
Thank you for leaving us this review! We're pleased to know that the service was great but we want to make sure you're 100% satisfied with the service and product you received. We would love to get in touch with you directly to find out more about caulking issue you're having and see what we can do to help. Please feel free to either call us at 604-855-3654 or email us at [email protected] Thank you!
WindowUnits
Service rating : It was on time, quickly completed, and cleaned up.
Product : N/A We didn't buy windows
On 08-Apr-2019 the supplier responded:
Thank you! We're glad to know that you had a good experience!
DoorUnits
Service rating : I am very satisfied with the service I received and the product. The installers were on time. They answered the questions I had about details of the installation. The installation was done quickly and professionally. The retractable screen operates as expected.
Product : The retractable screen I purchased integrates perfectly on my single patio door. I am very happy with the product.
On 08-Apr-2019 the supplier responded:
Thank you for taking the time to leave us this wonderful review! We're happy to hear about the great service you received. We hope you continue to enjoy your screen for many years to come!
WindowUnits
Service rating : You did well. Service was excellent but I found the price very expensive.
Product : Good service xooooooooooooo
On 08-Apr-2019 the supplier responded:
Thank you John! We're pleased to know that the service you received was excellent!
DoorUnits
Service rating : Installation was smooth and timely.
Product : Great product that works as advertised.
On 08-Apr-2019 the supplier responded:
Thank you! We're happy to hear that your screen is working out great for you!
DoorUnits
Service rating : Wonderful and excellent service
Product : Excellent and wonderful. Looking forward to more service
On 08-Apr-2019 the supplier responded:
Thank you for your feedback! We're very pleased to hear about the wonderful service you received!
DoorUnits
Service rating : We love phantom screens thank you
Product : Because we love phantom screens
On 08-Apr-2019 the supplier responded:
Thank you Stephen! We're happy that you love your screens!
WindowUnits
Service rating : Great service - I am very pleased with my purchase.
Product : I love the clean look of the product when not in use, and it’s very easy to operate when I want to use the screen.
On 05-Apr-2019 the supplier responded:
Thank you Sean! We're very pleased to know that you love your Phantom Screen!
DoorUnits
Service rating : Quality - built on site. Friendly and Professional. Exactly what I hoped for in terms of product and service.
Product : I said everything above. Great job and service.
On 04-Apr-2019 the supplier responded:
Thank you Thomas! We are so happy to hear that your screens are exactly what you were looking for!
DoorUnits
Service rating : Jimmy is a great installer. Professional and very nice. The screens are terrific. You can barely see them and they are very effective. We have them on all of our doors in two houses.
Product : Phantom screens are the only ones to buy. Friends have experience with others and they do not work as well.These are smooth and unobtrusive
On 03-Apr-2019 the supplier responded:
Thank you Angela, this is a great review! We're so happy to hear that your screens are working out wonderfully for you and that you received excellent service!
WindowUnits
Service rating : Great product design and very professional installation.
Product : I like the product very much
On 03-Apr-2019 the supplier responded:
Thank you Robert! We're pleased to know you're happy with your screen!
WindowUnits
Service rating : I was extremely happy with my phantom screen experience. As I live on a Gulf Island, Ed talked me through the options and measurements by phone and email. He took a lot of time with me being very professional and patient. Once he arrived, he quickly set to work on the installation. I love the quality and look of the screens. They provide the bug exclusion I wanted while still being see-through.
Product : Quality product and efficient installation.
On 02-Apr-2019 the supplier responded:
Thank you for leaving us this lovely review! We're so happy to hear about your great experience and customer service you received. We hope you continue to enjoy your screens for many years to come!
DoorUnits
Service rating : Installer showed up as scheduled, installed the door and gave us all pertinent information about safety and care. Love our screen!
Product : Should have done this sooner, our house feels so much bigger and the breeze is awesome
On 02-Apr-2019 the supplier responded:
Thank you for leaving us your feedback! It's great to know you're happy with your screen and the service you received!
DoorUnits
Service rating : The best company I've worked with! They responded quickly and were out a few days later. Arrived just when they said they would. I HIGHLY recommend Phantom Screens.
Product : The best idea we've had for our french door was installing a phantom screen. Love the way it works!
On 02-Apr-2019 the supplier responded:
Thank you Susan for the amazing review! We are so glad to hear about your great experience and that your screens are working perfectly for your french doors!
DoorUnits
Service rating : Yes I would purchase again from this company. They were prompt, courteous and very timely. Thank you.
Product : They are great doors. Love them.
On 01-Apr-2019 the supplier responded:
Thank you for taking the time to leave your feedback. It's great to know you're loving your screen!
DoorUnits
Service rating : On time and done in a timely manner. Very polite and well informed
Product : I own one in my Ohio home and knew I wanted one for my Florida residence
On 01-Apr-2019 the supplier responded:
Thank you Deborah! We are glad to know that are happy with your screen and the service you received!
DoorUnits
Service rating : Amanda Weatherhold did a great job explaining the retractable screen door, the installation process, timeframe to order to install and pricing. Kevin was the installer and he was on time as previously scheduled, very professional and courteous. He completed the install in less than 30 minutes, dementrated how it worked, and went over the maintenance and warranty info. Kevin did an outstanding job and we absolutely love our retractable screen door! Would highly recommend this product and service from Phantom.
Product : Super easy to purchase and schedule installatio.
On 01-Apr-2019 the supplier responded:
Thank you Tammy for taking the time to leave us this amazing review! It's so great to hear about how excellent your experience was. We are pleased to know that the service you received was helpful and wonderful and that you are loving your new screen!
WindowUnits
Service rating : Phantom Screens custom built a screen door to fit my patio door. They did a good job with installation and I would buy from them again.
Product : I like the screen door a lot. The only thing I don't like is the black coloured brushy thing they put on to bridge the gap. My door is white and it looks weird. I was told I couldn't get white and that seems weird to me.
On 01-Apr-2019 the supplier responded:
Thank you Rochelle for this wonderful review! We are very happy to hear that the service was good and that you love your screen! Our brush pile that goes inside the door to bridge the gap does only come in black or grey but I have passed it along to our technical team to see if having the color white as an option would be something we could offer in the future.