Reviews
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.
DoorUnits
Service rating : Looks great just what I needed
Product : Fantastic easy to use garage screen door
LargeUnits
Service rating : Very friendly and personable young men. Arrived on time. Cleaned up before they left for day.
Product : Absolutely love our new automated phantom screens. After several years of wishing my porch had screens, we finally took the leap and could not be happier. Temperature on porch is a good 10-15 degrees lower with screens down, and the privacy provided is fantastic. We have already recommended Southern Screens to several neighbors and friends.
On 22-Jul-2020 the supplier responded:
Thank you so much for this amazing review! We're so happy you received great service and that you're enjoying your new screens!
DoorUnits
Service rating : Replaced old unit with a new one. Quick and efficient installation. New latching sysyem works very well.
Product : New door latch is great. Slides smoothley and easily
On 22-Jul-2020 the supplier responded:
Thank you! We're happy your old screen has been replaced with a new and better screen!
DoorUnits
Service rating : I would definitely buy again
Product : It was easy no problem at all
On 22-Jul-2020 the supplier responded:
Thank you so much!
WindowUnits
Service rating : Initial installation was fine. The product has a defect after 2 years. $1500 of screens should last longer.
Product : Failed product.. latch will not unhook.
On 22-Jul-2020 the supplier responded:
Thank you Alex for your honest review. At Phantom, we always strive to deliver the best service and products and in this case, we apologize that did not happen. We would love to connect with you directly to remedy this for you and have your screen fixed so you can enjoy it again for a long time. Please contact us at 1-888-444-4142 or email us at [email protected] with your contact information so we can help you out! Thank you.
DoorUnits
Service rating : The installer was very professional, a perfectionist and took his time doing the installation. I’m happy that I purchased the door with the latch as it slides smoothly and with ease.
Product : It looks great and so easy to open and close. Wish I had purchased one years ago.
On 22-Jul-2020 the supplier responded:
Thank you Lori for taking the time to leave us your feedback!
DoorUnits
Service rating : Yes always they are reliable and trustable company in the last five years anytime I needed them They came
Product : It was good experience easy ever effectiveIn the wall on time to delivery deposit to
On 22-Jul-2020 the supplier responded:
Thank you! We're pleased to know you had another great experience with our Phantom team!
DoorUnits
Service rating : So impressed with the everything from the customer service during the ordering process through to the technician who installed our screen. highly recommend
Product : Love our new screen, looks and works beautifully.
On 22-Jul-2020 the supplier responded:
Thank you! We're very happy you had a great experience from beginning to end!
DoorUnits
Service rating : Overall very happy with the purchase. Communication is clear and the installer showed up on time did a great job!
Product : I love the screen door, it looks neat and now I can get fresh air anytime
On 22-Jul-2020 the supplier responded:
Thank you for the wonderful review! We're so happy your new screens have helped you enjoy fresh air into your home!
DoorUnits
Service rating : Friendly and did a great job installing
Product : Like the new design of the door
On 22-Jul-2020 the supplier responded:
Thank you so much for the great feedback!
DoorUnits
Service rating : The service, price quote, screen, and installation quality was all perfect! Would definitely recommend this screen and company to others!
Product : all the materials were of perfect quality!!
On 22-Jul-2020 the supplier responded:
Thanks John! We're happy to hear you had a great experience from beginning to end!
DoorUnits
Service rating : Right from the time we ordered and including the installation we were Impressed with the service. We love the doors and would not hesitate to recommend your company The installer was very knowledgeable.
Product : We just love the doors and they have made a great addition to our home.
On 22-Jul-2020 the supplier responded:
Thank you so much for this lovely review! We're pleased to know you received excellent service. We hope you continue to enjoy your screen for many years to come!
DoorUnits
Service rating : Love the new screen. Installer was professional. Product is exactly as advertised.
I would recommend this product, you will be happy with the result.
Product : A bit pricey, but worth it.
On 22-Jul-2020 the supplier responded:
Thank you! We're so happy you love your new screen!
DoorUnits
Service rating : Once I received the screen doors( delayed because of the Covid19 backlog), I received great service.
Product : I am pleased with the screen door thus far( only had it for two months).The only thing I've noticed is that the screen has a "swirl" in it when viewed from the side. I sent an email to the "Phantom screen" installer about this, and I'm looking forward to having him come and address this issue.
On 22-Jul-2020 the supplier responded:
Thank you Nick! We're pleased to know you received great service! We're also glad you reached out to your installed to fix the issue you're having - hopefully soon you can fully enjoy your new screens!
DoorUnits
Service rating : Easy to get quotes and book. Showed up on time (actually slightly early but they called to ask if it was okay). Very professional installation.
Product : Very happy with the product but it's still quite expensive, especially for French doors
On 22-Jul-2020 the supplier responded:
Thank you for the feedback! We're happy you had a great installation!
DoorUnits
Service rating : Excellent product and service
Product : Excellent door is great. Loved the service
On 22-Jul-2020 the supplier responded:
Thank you Richard for the lovely review! We're very happy to hear you received wonderful service!
DoorUnits
Service rating : No fuss no muss. Just st great service
Product : Love the blinds. Heartily recommend
On 22-Jul-2020 the supplier responded:
Thanks Pat! We're happy you had an easy and great experience with our Phantom team!
DoorUnits
Service rating : Great service!
Product : We are repeat customers and enjoy the ease and look of Phantom screens.
On 22-Jul-2020 the supplier responded:
Thank you for taking the time to leave us this wonderful review!
DoorUnits
Service rating : Service was on time and as described.
Product : Alignment not quite right
On 22-Jul-2020 the supplier responded:
Thanks Rick! We're happy to hear you were provided great service!
DoorUnits
Service rating : He did a great job installing and love this screen.
Product : Easy and simple.
Loved quality.
On 22-Jul-2020 the supplier responded:
Thanks Dianne! We're very pleased to hear you were provided great service and that you are enjoying your new screen!