Service and Support

Phantom Screens is passionate about delivering excellence in product quality and customer service, and our history shows this commitment. Founded in 1992, we have rapidly grown to become North America’s leading provider working exclusively in the retractable screen market.

Peace of Mind with Phantom Screens Limited Lifetime Warranty

Phantom Screens has the infrastructure and knowledge to support our customers regardless of your screening needs. Most of our products are designed and manufactured in our own North American facility. To deliver customization and quality our retractable screens are built primarily by hand.

We’ve also partnered with one of the world’s leading manufacturers of retractable screens, Seiki Screen Systems, to bring additional innovative and superior quality retractable screen products to the North American market. We source the best components for our products by formulating partnerships with dependable suppliers that share our commitment to excellence.

Of course our commitment extends beyond just producing products; we work with our associates to offer the leading warranty in our business. From our extruded aluminum housing and tracks to corrosion resistant finishes and components, our quality screen solutions are designed to last a lifetime. We stand by our products — our confidence in your long-term satisfaction is backed by our Limited Lifetime Warranty.

Please download our Limited Lifetime Warranty brochure to review it in detail.

Customer and Technical Support

Phantom Screens has dedicated sales and technical teams to support our customers long after they have purchased their Phantom Screen. Whether you require help installing your DIY screen, or need to schedule a service call, we are here to help.

Please contact us if you have any questions about your Phantom retractable screen, or if you need more information about our products. We are happy to help!