What people think!

Reviews

We want customers to tell us honestly what they think of their experience with Phantom Screens, so we’ve asked the good people at Feefo to collect feedback from every customer who registers their retractable screen warranty.

feefo feedback engine

FeeFo Feedback

Retractable Screen

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Service rating : Easy to work with!
Product : They seem to work well! thank you!

Retractable Screen

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Service rating : Installation was very professional and my installer was very good at teaching me what I need to know to maintain my screens.
Product : I absolutely love my screens. They are more expensive than other options but so much sturdier. To me it was worth paying up for a quality product.

Retractable Screen

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Service rating : Great service and friendly people!
Product : Love the screens-saving my pennies for my next purchase

Phantom Screen Door

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Product nyt

We had Phantom Screens installed in our two previous homes. Well made for the purpose.

Phantom Screen Door

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Service rating : on time, worked quickly.
screens work well.
Product : expensive, but should last a long time...

Phantom Screen Door

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Service rating : Prompt and Good
Product : Good product and it works well

Retractable Screen

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Service rating : Fast, friendly, and well done.
Product : High quality, works great.

Retractable Screen

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Service rating : Once we got together to arrange a date, everything went well.
Product : It works well.You have to be slow and deliberate to make sure that it locks in the open position. It is just what I was looking for.

Retractable Screen

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Service rating : My conversation on the phone when I first contacted the company was pleasant, informative - not just about the door and the installation, but also forward thinking in suggesting measuring a second door frame for a future purchase. The installer was quick and efficient, knowledgeable and helpful.
Product : I have wanted this door for a number of years - it has met all of my expectations. My husband admitted I had made an excellent purchase. We loved opening it first thing in the morning before the day became too warm and again in the evening.

Retractable Screen

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Service rating : I viewed the product locally at JB Sash and Door in Chelsea, MA. I was then contacted by a representative from Phantom who set up the installation right away at my home. The technician who installed the door arrived on time and did a great job.

The only problem I have with the door is that the screen seems loose. I will contact Phantom to see if there is a way to tighten it especially at the top and bottom where small insects seem to be getting in.
Product : The product was quite expensive for what it is so I am a little disappointed that the screening is now loose. The locking mechanism is wonderful and really holds the door in place in the wind.

Retractable Screen

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Service rating : Installation was very neat and professional
Product : Great Product, easy to use , out of the way and struggling with door handles

Retractable Screen

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Service rating : The serviceman arrived when he said he would be here. Was efficient installing the screens and cleaned up and instructed us on maintenance.
Product : Love that the screen rolls up.when not in use.

Retractable Screen

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Service rating : Josh Long installed my Phantom Screen Door and was simply amazing! His professionalism, attention to detail and genuine nature was refreshing. Thank You!
Product : The screen is so exciting! To be able to allow air in and not even see the door is fabulous!

Retractable Screen

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Service rating : Knowledge of the sales team and excellent on time installation
Product : Great product. Looks good

Retractable Screen

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Service rating : He was prompt, speedy and thorough. He explained the maintenance very well too.
Product : overall great service. Can't remember any difficulties with ordering.

Retractable Screen

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Service rating : Phantom Screens installed a door at the front of our house several years ago. We were so impressed with their service and product that we just recently had another one installed at our back door. Now the neighbour across the street has one too.
We had a child from the neighbourhood run into the door and damage the frame (must have hit it really hard because kids had run into it before). We contacted Phantom Screens and they came out the same day and had it fixed. They didn't even charge us.
Product : Durable and easy to use. Great for family use.

Phantom Screen Door

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Service rating : Installation was done on time, no waiting about for arrival of installer. Installer was knowledgeable and courteous and answered all questions.
Product : The retractable screen door has been a great addition to the home providing added air flow with the full door feature not detracting from the view.

Retractable Screen

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Service rating : Fast, professional,helpful in going the "extra mile" to make things work.
Product : As stated in previous request.

Retractable Screen

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Service rating : Well organized purchase process from our initial order at Home Depot (Halifax location), to the scheduling of the installation and the actual installation.
Product : 1000 times better than all those other options that you stick to the door frame. The ease of being able to go through the doorway without a screen attaching itself to you or having to make sure it is "closed" is such a pleasure.

Retractable Screen

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Service rating : Excellent customer service from order through install.
Product : Excellent product, great for coast application

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